Ashlyn Glover
Fort Worth,TX
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licensed Field Underwriter
Symmetry Financial Group
2024.06 - Current
- Conducted comprehensive policy reviews to identify potential gaps in coverage, proactively addressing any issues before they became problematic.
- Collaborated with sales agents to provide support and guidance on complex cases, improving case approval rates.
- Developed customized risk assessments tailored to individual client needs, resulting in targeted coverage strategies that minimized losses.
Sales Associate
ASI Gymnastics - Keller
2022.09 - 2023.05
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Receptionist
Grapevine Ford Lincoln
2021.11 - 2022.09
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Cashier
SweetFrog Premium Frozen Yogurt
2020.10 - 2021.04
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed customer queues during busy periods to maintain orderliness and minimize wait times.
- Actively participated in staff meetings, contributing ideas for improvements in operations or customer experience.
- Maintained a clean and welcoming environment for patrons through regular cleaning and organization tasks.
- Ensured food safety standards were met by regularly sanitizing workstations and equipment.
- Expanded repeat business by building rapport with customers through friendly interactions and personalized recommendations.
- Assisted in inventory management to ensure adequate stock levels and minimize waste.
- Handled high-pressure situations calmly during peak hours, maintaining excellent customer service despite increased stress levels.
- Resolved customer complaints with professionalism, working towards solutions that satisfied both parties involved.
Education
High School Diploma -
Keller Central High School
Keller, TX05.2021
Skills
- Insurance Underwriting
- Policy analysis
- Claims Management
- Data Interpretation
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Time Management
- Organization skills
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
Certification
- Licensed Life Insurance Agent - May 2024 - Present
Timeline
Licensed Field Underwriter
Symmetry Financial Group
2024.06 - Current
Sales Associate
ASI Gymnastics - Keller
2022.09 - 2023.05
Receptionist
Grapevine Ford Lincoln
2021.11 - 2022.09
Cashier
SweetFrog Premium Frozen Yogurt
2020.10 - 2021.04
High School Diploma -
Keller Central High School
- Licensed Life Insurance Agent - May 2024 - Present
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