Ashlyn Hernandez
Durham
Summary
Dynamic and results-driven professional with extensive experience in customer service at A.C.T. Proven ability to enhance customer satisfaction through exceptional organization and active listening. Skilled in calendar management and appointment coordination, adept at adapting to changing circumstances while maintaining a positive attitude and achieving high-quality outcomes.
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
House Manager
Stay At Home Mom
11.2020 - Current
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Planned special events such as parties or family gatherings with attention to detail and organization.
Sonic
Cashier Customer Service
09.2019 - 04.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
A.C.T.
Customer Service Department
06.2017 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Malakoff High School
Malakoff, TX05-2017
Skills
- Calendar management
- Preventive Maintenance
- Exceptional organization
- Appointment coordination
- Customer service
- Active listening
- Friendly, positive attitude
- Organization skills
- Telephone skills
Timeline
House Manager
Stay At Home Mom
11.2020 - Current
Sonic
Cashier Customer Service
09.2019 - 04.2020
A.C.T.
Customer Service Department
06.2017 - 08.2018
High School Diploma -
Malakoff High School
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