Ashlyn Hicks
Fayetteville,NC
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, and ability to handle challenging work. Organized employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, and multitasking abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Babysitter
Kimberly Hurd
Germanton, NC
01.2013 - 08.2018
- Organizing playdates with other children and providing supervision during outdoor activities.
- Assisting with meals, snacks, and bedtime routines for the children.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Completing light housekeeping tasks such as tidying up toys and books.
- Providing a safe environment for children to explore their curiosity and creativity.
- Engaging in age-appropriate activities like reading stories or playing games.
- Tailoring activities based on the individual needs of each child under care.
- Administering medication when needed according to parent instructions.
- Transporting children to school, sports activities, or other engagements when necessary.
- Maintaining a positive attitude while being patient and understanding with the children.
- Establishing trust through consistent communication with both parents and kids.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Remaining alert at all times while caring for multiple children simultaneously.
- Helping older children with homework assignments as directed by parents.
- Monitored children's safety and well-being to prevent accidents and falls.
Team Associate
Chick-fil-A
Winston-Salem, NC
05.2016 - 07.2019
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Looked for ways to go above and beyond job requirements.
- Processed and retrieved customer special orders.
- Upheld high standards of productivity and quality in operations.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
- Stayed informed of company and store updates from leadership.
- Participated in and contributed to meetings by sharing concerns and ideas for improvements.
Team Member
Target
Winston-Salem, NC
08.2019 - 01.2024
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Looked for ways to go above and beyond job requirements.
- Trained new team members using approved training materials and information.
- Processed and retrieved customer special orders.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Upheld high standards of productivity and quality in operations.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Followed production orders and company standards to exceed quality scores on consistent basis.
- Stayed informed of company and store updates from leadership.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Initiated inventory control measures to sustain stock levels.
- Participated in and contributed to meetings by sharing concerns and ideas for improvements.
- Troubleshot machine malfunctions and made adjustments to correct problems.
- Monitored and supported proper electronic shelf label signage.
Team Leader
Rack Room
Wilmington, NC
08.2023 - 11.2023
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Implemented changes in response to changing business needs or customer demands.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Developed and maintained relationships with suppliers to ensure timely delivery of orders.
- Processed returns efficiently in accordance with company policies and procedures.
- Ensured that all products were properly labeled prior to being shipped out from the store.
- Accepted, processed and quickly filled orders.
- Located merchandise from shelves and storage areas to fill orders.
- Packed merchandise for delivery and moved items to delivery area.
- Operated handheld scanners to track merchandise throughout fulfillment process.
Education
High School Diploma -
South Stokes High School
Walnut Cove, NC06.2018
Some College (No Degree) - Court Reporting
Clark State Community College
Springfield, OHSkills
- Customer Service
- Materials Staging
- Problem-Solving
- Money Handling
- Teamwork and Collaboration
- Calculations and Measurements
- Training and Mentoring
- Product Knowledge
- Complaint Resolution
- Sales Expertise
- Chemical Handling
- Facility Cleaning
- Positive Attitude
- Equipment Maintenance
- Area and Facility Cleaning
- Quality Inspections
- Flexible Schedule
- Attention to Detail
- Following Instructions
- Order Preparation
- Documentation and Recordkeeping
- Cleaning
- Clear Communication
- Safety Understanding
- Equipment Operation
- Computer Skills
- Organizing Work Stations
- Complex Problem-Solving
- Team Building
- Continuous Development
- Willingness to Learn
- Stocking and Replenishing
- Workplace Safety
- Heavy Lifting
Timeline
Team Leader
Rack Room
08.2023 - 11.2023
Team Member
Target
08.2019 - 01.2024
Team Associate
Chick-fil-A
05.2016 - 07.2019
Babysitter
Kimberly Hurd
01.2013 - 08.2018
High School Diploma -
South Stokes High School
Some College (No Degree) - Court Reporting
Clark State Community College