Ashlyn Johnson

• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Taught patients about medications, procedures, and care plan instructions.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Oriented and trained new staff on proper procedures and policies.
• Collected and documented patient medical information such as blood pressure and weight.
• Called and faxed pharmacies to submit prescriptions and refills.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
• Investigated and resolved accounting, service and delivery concerns.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Implemented and developed customer service training processes.
• Responded proactively and positively to rapid change.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

• Researched court documents/records to key into the background checks we were performing.
• Called and confirmed information regarding their records
• Created and maintained database to store research data.
• Prepared detailed reports summarizing research findings and recommendations for further action.
• Used software to evaluate and interpret data.

• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Built rapport with patients and families, providing emotional support during difficult times.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
• Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
• Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Facilitated personal hygiene management, feeding and ambulation.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Dealt with customers on a daily basis, collecting money and preparing their food/drinks

• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Handled cash with high accuracy and took care to check bills for fraud.
• Stocked, tagged and displayed merchandise as required.
• Helped customers complete purchases, locate items, and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Set up new sales displays each week with fresh merchandise.
• Performed cash, card and check transactions to complete customer purchases.
• Worked flexible schedule and extra shifts to meet business needs.