ASHLYN JORDAN
ATLANTA,UNITED STATES
Summary
Professional with strong foundation in retail management, skilled in driving sales, optimizing operations, and enhancing customer experiences. Demonstrates leadership through effective team collaboration, consistently meeting and surpassing business goals. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning. Renowned for reliability and results-focused approach.
Overview
13
13
years of professional experience
Work History
SPA MANAGER
Hand and Stone Massage and Facial Spa
10.2022 - 06.2024
- Achieved 22% rise in massage sales and 18% in facials from 2022 to 2023.
- Cultivated a unified team of therapists, aestheticians, and front desk, boosting service quality.
- Conducted interviews and trained staff, enhancing team performance and development.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
Employee Relations Manager
Nike
04.2017 - 10.2022
- Led store operations during manager's absence, driving 33% YoY sales growth with 6% traffic increase.
- Managed inventory with precision, achieving -0.29% variance.
- Successfully advocated for 50% increase in staffing targets, basing argument on sales and payroll trends.
- Oversaw scheduling, forecasting, and payroll management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Processed new hires, transfers, and separations.
STANDARDIZED PATIENT
Texas Technological University
10.2015 - 05.2018
- Simulated diverse medical conditions with precision, enhancing medical students' diagnostic skills through realistic patient interactions.
- Fostered a safe learning environment for medical students, providing constructive feedback to improve their patient communication skills.
- Meticulously studied and portrayed complex medical cases, ensuring accurate representation of symptoms for comprehensive student training.
ASSISTANT STORE MANAGER, HARDLINES
Gander Mountain
08.2014 - 09.2016
- Conducted comprehensive background checks ensuring top-tier hiring standards
- Streamlined scheduling and supply orders to meet client needs within budget limits
- Analyzed market trends to create effective schedules, enhancing resource use and satisfaction
- Increased store performance by 12% over the previous year through strategic goal setting
- Developed management skills, advancing two team members to higher positions
- Conducted training sessions, enhancing team productivity and knowledge
- Implemented loss prevention strategies, reducing inventory discrepancies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
DATA ENTRY SPECIALIST
ComTac Unlimited INC
09.2011 - 07.2014
- Developed quality control measures that enhanced data integrity.
- Presented findings to management, leading to strategic operational changes.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Prepared vendor invoices and processed incoming payments- accounts payable.
- Prepared and mailed invoices to customers, processed payments, and documented account updates- accounts receivable.
LEAD
White House Black Market
04.2011 - 01.2014
- Directed sales, replenishment, and inventory processes, optimizing floor layout for efficiency.
- Streamlined payroll management through effective scheduling adjustments.
- Consistently met and exceeded sales targets through strategic floor reorganization and team motivation.
- Fostered a cohesive team environment, mentoring new hires and promoting skill development.
- Facilitated cross-departmental cooperation to enhance overall store performance.
- Part of opening team for new store launch at St Simons Island in 2013.
Education
BUSINESS MANAGEMENT -
Tyler Junior College
Tyler, TX04.2022
MICROSOFT SUITE -
Tyler Junior College
Tyler, TX08.2019
Skills
- Leadership
- Management
- Sales
- Inventory
- Hiring
- Training
- Budgeting
- Customer Service
- Microsoft Office
- Customer acquisition
- Facility maintenance
- Employee coaching
Timeline
SPA MANAGER
Hand and Stone Massage and Facial Spa
10.2022 - 06.2024
Employee Relations Manager
Nike
04.2017 - 10.2022
STANDARDIZED PATIENT
Texas Technological University
10.2015 - 05.2018
ASSISTANT STORE MANAGER, HARDLINES
Gander Mountain
08.2014 - 09.2016
DATA ENTRY SPECIALIST
ComTac Unlimited INC
09.2011 - 07.2014
LEAD
White House Black Market
04.2011 - 01.2014
MICROSOFT SUITE -
Tyler Junior College
BUSINESS MANAGEMENT -
Tyler Junior College
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