Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Ashlyn Kazen

Valparaiso,IN

Summary

Knowledgeable Assistant Merchandise Manager. Managed product assortments and merchandising strategies to drive sales and enhance customer satisfaction. Demonstrated team leadership and problem-solving abilities in dynamic retail environments.

Overview

7
7
years of professional experience

Work History

Sales Associate

Spirit Halloween
09.2024 - 11.2024
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Engaged with customers to build rapport and loyalty.
  • Promoted specific items by neatly arranging store fixtures.

Assistant Merchandise Manager

Dollar Tree
08.2022 - 11.2023
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.
  • Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Reduced markdowns by optimizing inventory management processes and implementing demand forecasting techniques.
  • Championed a culture of continuous improvement within the team, promoting collaboration, feedback, and best practice sharing.
  • Reviewed customer feedback to identify trends and improve product selection.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Interacted with customers to obtain feedback and drive satisfaction.
  • Implemented innovative merchandising strategies that resulted in improved store layout and increased customer satisfaction.
  • Assessed areas of service concern and developed improvement plans.
  • Oversaw regular inventory audits to maintain accurate records of stock levels throughout the store.
  • Managed visual merchandising standards across the store, creating an appealing shopping environment that drove sales growth.
  • Ensured compliance with all company policies and procedures as well as local regulations governing retail operations.
  • Enhanced customer satisfaction with personalized shopping experiences and knowledgeable assistance.
  • Addressed any customer inquiries or concerns promptly, ensuring a seamless shopping experience.
  • Executed visual merchandising guidelines across all store departments, enhancing brand consistency and appeal.
  • Oversaw inventory management, ensuring accurate stock levels and minimizing losses from shrinkage.

Assistant Store Manager

Speedway LLC
10.2017 - 12.2021
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Created and maintained safe and secure work environments for employees.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Interacted well with customers to build connections and nurture relationships.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Reported issues to higher management with great detail.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.

Education

GED -

Merrillville Senior High School
Merrillville, IN

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Client service
  • Store opening and closing
  • Customer needs assessment
  • POS system operation
  • Upselling
  • Professional demeanor
  • Retail store operations
  • Guest relations
  • Inventory tracking
  • Inventory control
  • Product recommendations
  • Display setup
  • Point of sale operation

Interests

I have a wide range of hobbies and interests that add to my ability to apply creative solutions to unique problems Some of these hobbies/interests include:

  • Music
  • Crafting and DIY Projects
  • Drawing and Painting
  • Creative Writing

Timeline

Sales Associate

Spirit Halloween
09.2024 - 11.2024

Assistant Merchandise Manager

Dollar Tree
08.2022 - 11.2023

Assistant Store Manager

Speedway LLC
10.2017 - 12.2021

GED -

Merrillville Senior High School
Ashlyn Kazen