I have a wide range of hobbies and interests that add to my ability to apply creative solutions to unique problems Some of these hobbies/interests include:
- Music
- Crafting and DIY Projects
- Drawing and Painting
- Creative Writing
Ashlyn Kazen
Valparaiso,IN
Summary
Knowledgeable Assistant Merchandise Manager. Managed product assortments and merchandising strategies to drive sales and enhance customer satisfaction. Demonstrated team leadership and problem-solving abilities in dynamic retail environments.
Overview
7
7
years of professional experience
Work History
Sales Associate
Spirit Halloween
09.2024 - 11.2024
- Answered customer questions about sizing, accessories, and merchandise care.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Engaged with customers to build rapport and loyalty.
- Promoted specific items by neatly arranging store fixtures.
Assistant Merchandise Manager
Dollar Tree
08.2022 - 11.2023
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers.
- Reduced markdowns by optimizing inventory management processes and implementing demand forecasting techniques.
- Championed a culture of continuous improvement within the team, promoting collaboration, feedback, and best practice sharing.
- Reviewed customer feedback to identify trends and improve product selection.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Interacted with customers to obtain feedback and drive satisfaction.
- Implemented innovative merchandising strategies that resulted in improved store layout and increased customer satisfaction.
- Assessed areas of service concern and developed improvement plans.
- Oversaw regular inventory audits to maintain accurate records of stock levels throughout the store.
- Managed visual merchandising standards across the store, creating an appealing shopping environment that drove sales growth.
- Ensured compliance with all company policies and procedures as well as local regulations governing retail operations.
- Enhanced customer satisfaction with personalized shopping experiences and knowledgeable assistance.
- Addressed any customer inquiries or concerns promptly, ensuring a seamless shopping experience.
- Executed visual merchandising guidelines across all store departments, enhancing brand consistency and appeal.
- Oversaw inventory management, ensuring accurate stock levels and minimizing losses from shrinkage.
Assistant Store Manager
Speedway LLC
10.2017 - 12.2021
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Created and maintained safe and secure work environments for employees.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Interacted well with customers to build connections and nurture relationships.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Reported issues to higher management with great detail.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Education
GED -
Merrillville Senior High School
Merrillville, INSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Relationship building
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Client service
- Store opening and closing
- Customer needs assessment
- POS system operation
- Upselling
- Professional demeanor
- Retail store operations
- Guest relations
- Inventory tracking
- Inventory control
- Product recommendations
- Display setup
- Point of sale operation
Interests
Timeline
Sales Associate
Spirit Halloween
09.2024 - 11.2024
Assistant Merchandise Manager
Dollar Tree
08.2022 - 11.2023
Assistant Store Manager
Speedway LLC
10.2017 - 12.2021
GED -
Merrillville Senior High School