Ashlyn Keeler
Eliot,ME
Summary
I have always had an excellent knowledge base on how machines run and function. I enjoy applying my skills into certain things such as fixing machines or giving technical support. I like assisting clients with their needs and keeping great customer relations. I am a very fast learner and find joy in accomplishing things. I also do not leave tasks unfinished and will do everything to the best of my ability.
Overview
5
5
years of professional experience
Work History
Dealer Technician
Formax
06.2023 - Current
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Developed expert product knowledge by attending training sessions and keeping up-to-date with company policies and procedures.
Service Technician
Dover Honda
08.2022 - 06.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Service Advisor
Walmart
03.2021 - 08.2022
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Debt Collector
Credit Collection Services
10.2019 - 03.2022
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
Education
High School Diploma -
Eastern High School
Louisville, KY07.2019
Skills
- Critical Thinking
- Customer Needs Assessments
- System Troubleshooting
- Customer Support
- Multitasking and Organization
- Maintenance and repairs
- Mechanical Knowledge
- Documentation And Reporting
Timeline
Dealer Technician
Formax
06.2023 - Current
Service Technician
Dover Honda
08.2022 - 06.2023
Service Advisor
Walmart
03.2021 - 08.2022
Debt Collector
Credit Collection Services
10.2019 - 03.2022
High School Diploma -
Eastern High School