Ashlyn Lankford
Mobile,AL
Summary
A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking a Claims Adjuster/Management position with or without travel.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Claims Adjuster
CNC Catastrophe & National Claims
10.2021 - Current
- Correspond with clients, claimants, providers, and attorneys to manage, finalize, and close claims. Investigate, evaluate, negotiate, and settle claims for policyholders while working in a collaborative team environment with a large claim volume. Communicate effectively with contract holders. agents, dealers and internal customers using different forms of communication phone, email, and fax. Examine claim forms and other records to confirm coverage for loss or damage. Reviewed personal claims handling daily to ensure standards were met and on track for timely and accurate resolution. Researched analyzed and effectively communicated company policies and procedures and other legal restrictions to customers, attorneys, and other insurance companies. Investigated vehicle damage, estimated repair costs and determined liability. Processed payments according to terms outlined in policy contracts.
Tax Preparer
KRB Tax Professionals
11.2018 - Current
- Communicating complex regulations to the client; Numeracy; Time Management; Commercial awareness; Problem solving skills; Attention to detail; Organization
Property Manager
Prichard Housing Authority
08.2020 - 10.2021
- Building positive relationships with prospective and current tenants; Overseeing the timely and successful completion of maintenance requests; Showing properties to prospective tenants and answering relevant questions; Preparing and executing detailed and legally compliant lease agreements; Creating organizational systems to support accurate record keeping, efficient financial transactions and prompt renter complaint resolution; Passed REAC state inspections with high scores such as a 92a and 96b.; Ensuring operational compliance with all HUD and PHA policies and procedures; Auditing client files to identify any infractions with organizational and government policies
Store Manager
Quick Stop Grocery Inc.
03.2019 - 08.2020
- Recruiting, interviewing, hiring, disciplining and firing staff at the store; Creating employee schedules, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the store; Training new employees and providing ongoing education for employees; Evaluating staff based on performance-based metrics; Setting criteria for staff, such as sales performance and customer approval or complaints; Giving staff financial goals and sales targets to meet on a scheduled basis; Managing the store, both retail and company, inventory, including loss prevention through theft and breakage; Helping to create advertising campaigns for attracting new customers and retaining current customers and helping to create both in and outside store promotions for attracting customers
Supervisor/ Training Manager
Alorica
Saraland, AL
11.2015 - 03.2019
- Analyzed training needs to develop new training programs or modify and improve existing programs; Conducted or arranged for ongoing technical training and personal development classes for staff members; Planned, developed, and provided training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops; Train instructors and supervisors in techniques and skills for training and dealing with employees; Developed testing and evaluation procedures; Traveled to multiple sites in the US to open up new site locations; Kept top performing team for 4 months +; Managed 50+ agents towards meeting site goals & expectations; Fluent in Microsoft Word, proficient in Microsoft Excel
Education
High School Diploma, General Studies -
Avalon Christian Academy
Skills
- Strong Interpersonal and Communication Skills
- Proficient in Xactimate
- Customer Expectations Management
- Complex Problem Solving
- Proficient in CCC
- Negotiation and Conflict Resolution
- Training and Development
- Proficient in Symbility
- Estimate Preparation
- Liability Determination
- File and Record Management
- Property Damage Assessment
- Incident and Accident Reports
- Advanced Computer Skills
Certification
- State Farm - Policy
- State Farm - Estimatics
- State Farm - Auto
Insurance Adjusting License
Alabama
Arkansas
Texas
Michigan
Flordia
Georgia
Indiana
Kentucky
Louisiana
Minnesota
Oklahoma
South Carolina
Timeline
Claims Adjuster
CNC Catastrophe & National Claims
10.2021 - Current
Property Manager
Prichard Housing Authority
08.2020 - 10.2021
Store Manager
Quick Stop Grocery Inc.
03.2019 - 08.2020
Tax Preparer
KRB Tax Professionals
11.2018 - Current
Supervisor/ Training Manager
Alorica
11.2015 - 03.2019
High School Diploma, General Studies -
Avalon Christian Academy