Ashlyn Lankford
Mobile,AL
Summary
Customer-oriented problem solver with an ability to adapt to new situations seeking a customer service/management position with or without travel.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Adjuster
CNC Catastrophe & National Claims
09.2022 - Current
- Manages general liability claims by gathering information to determine liability exposure
- Damage Estimating
- May participate in oversight activities as a liability consultant
- Manages auto physical damage claims by gathering information to determine liability exposure
- Takes recorded statements from claimants, insureds, witnesses, medical providers, conducts investigations into moderately complex auto accidents, determines liability, and prepares summaries
- Provides timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquires according to company policy and procedures
- Reviews open files on a regular basis and makes contact with insureds, claimants or representative to determine progress of claims
- Reviews photos of damaged vehicles, reviews estimates utilizing computerized estimating tools, requests re-inspections as needed
Assistant Property Manager
Prichard Housing Authority
09.2021 - 10.2022
- Building positive relationships with prospective and current tenants
- Overseeing the timely and successful completion of maintenance requests
- Showing properties to prospective tenants and answering relevant questions
- Preparing and executing detailed and legally compliant lease agreements
- Creating organizational systems to support accurate record keeping, efficient financial transactions and prompt renter complaint resolution
- Passed REAC state inspections with high scores such as a 92a and 96b
Store Manager
Quick Stop Grocery Inc
03.2019 - 09.2021
- Recruiting, interviewing, hiring, disciplining and firing staff at the store
- Creating employee schedules, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the store
- Training new employees and providing ongoing education for employees
- Evaluating staff based on performance-based metrics
- Setting criteria for staff, such as sales performance and customer approval or complaints
- Giving staff financial goals and sales targets to meet on a scheduled basis
- Managing the store, both retail and company, inventory, including loss prevention through theft and breakage
- Helping to create advertising campaigns for attracting new customers and retaining current customers and helping to create both in and outside store promotions for attracting customers
Supervisor/ Training Manager
Alorica
11.2015 - 03.2019
- Analyzed training needs to develop new training programs or modify and improve existing programs
- Conducted or arranged for ongoing technical training and personal development classes for staff members
- Planned, developed, and provided training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
- Train instructors and supervisors in techniques and skills for training and dealing with employees
- Developed testing and evaluation procedures
- Traveled to multiple sites in the US to open up new site locations
- Kept top performing team for 4 months +
- Managed 50+ agents towards meeting site goals & expectations
- Fluent in Microsoft Word, proficient in Microsoft Excel
Tax Preparer
KRB Tax Professionals
11.2018 - Current
- Communicating complex regulations to the client
- Numeracy
- Time Management
- Commercial awareness
- Problem solving skills
- Attention to detail
- Organization
Education
High School Diploma - General Studies
Avalon Christian Academy
Mount Vernon, ALSkills
- Hail Damage Assessment
- Active Listening
- Verify Data
- Minimize Exposure
- Microsoft Efficient
- Leadership
- Time management
- Organization
- Attention to detail
- Adaptability
Certification
State Farm - Policy
State Farm - Estimatics
State Farm - Auto
Additional Information
Insurance Adjusting License
Alabama
Arkansas
Texas
Michigan
Flordia
Georgia
Indiana
Kentucky
Louisiana
Minnesota
Oklahoma
South Carolina
Timeline
Claims Adjuster
CNC Catastrophe & National Claims
09.2022 - Current
Assistant Property Manager
Prichard Housing Authority
09.2021 - 10.2022
Store Manager
Quick Stop Grocery Inc
03.2019 - 09.2021
Tax Preparer
KRB Tax Professionals
11.2018 - Current
Supervisor/ Training Manager
Alorica
11.2015 - 03.2019
High School Diploma - General Studies
Avalon Christian Academy