Ashlyn Lanphier
Pittsboro,NC
Summary
Skilled dental assistant with expertise in patient care, communication, and team collaboration. Committed to creating a welcoming environment and enhancing clinic operations through attention to detail and exceptional customer service.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Dental Assistant
New Leaf Pediatric Dentistry
Durham, North Carolina
06.2026 - Current
- Assisted dentists during patient examinations and procedures to maintain workflow.
- Prepared treatment areas for pediatric dental procedures and ensured cleanliness.
- Scheduled appointments and coordinated follow-up visits for patients efficiently.
- Communicated effectively with young patients to alleviate anxiety during visits.
- Checked with participants throughout procedures to help alleviate anxiety.
- Educated children and parents on proper oral hygiene practices and post-treatment care.
- Supported team members with daily tasks to enhance clinic operations and efficiency.
Patient Care Coordinator
Young And Polite Children’s Dentistry
Waxhaw, North Carolina
07.2025 - 06.2026
- Maintained accurate records of all patient care activities using electronic health record systems.
- Communicated with patients to ensure quality of care and develop care plans.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Supported the implementation of office policies and procedures effectively.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Responded promptly to any emergency situations that arose within the facility.
- Assured regulatory compliance and professionalism across patient service.
Dental Assistant
Young And Polite Children’s Dentistry
Waxhaw, North Carolina
12.2022 - 06.2026
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sterilized instruments according to established guidelines and protocols.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Maintained a neat, clean and organized environment throughout the office.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Supported team members with daily tasks to enhance clinic operations and efficiency.
Dental Receptionist
Young And Polite Children’s Dentistry
Waxhaw, North Carolina
09.2022 - 12.2022
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Greeted patients warmly and ensured a friendly atmosphere at the dental practice.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Responded to patient inquiries promptly, providing information on services offered.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
Education
Union Academy Charter School
Monroe, NCSkills
- Patient communication
- Customer relationship management
- Compliance assurance
- Policy enforcement
- Attention to detail
- Problem solving
- Team collaboration
Certification
- CPR Certification
Timeline
Dental Assistant
New Leaf Pediatric Dentistry
06.2026 - Current
Patient Care Coordinator
Young And Polite Children’s Dentistry
07.2025 - 06.2026
Dental Assistant
Young And Polite Children’s Dentistry
12.2022 - 06.2026
Dental Receptionist
Young And Polite Children’s Dentistry
09.2022 - 12.2022
Union Academy Charter School