Ashlyn Lutner
Mantua
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Office Assistant
Virtua Health System
12.2017 - Current
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used EPIC to schedule appointments for doctor visits and procedures.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Registered patients and completed associated paperwork for accurate records.
- Collaborated effectively with teams to optimize patient care plans based on individual needs and preferences.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Provided prompt, polite and professional in-person customer service.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Contributed to a positive work environment by maintaining clear communication between staff members.
Education
High School Diploma -
Clayton High School
Clayton, NJ06.2007
Skills
- Administrative Support
- Workflow Coordination
- Scheduling and Calendar Management
- Customer Service
- Organizational Skills
- Phone and Email Etiquette
- Problem-Solving
- Insurance Verification
- Patient Relations
- Patient Flow
- Appointment Scheduling
- Computer Skills
- Multitasking and Organization
- HIPAA Compliance
- Patient Care
- Understanding of Medical Ethics
- Understanding of Medical Terminology
- Positive Attitude
- Patient Referrals
- Medical Reception
- Problem Solving
- Electronic Health Records
- Multitasking Abilities
- Conflict Resolution
- Professionalism
- Empathy and Compassion
Timeline
Office Assistant
Virtua Health System
12.2017 - Current
High School Diploma -
Clayton High School