Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashlyn Mcconaha

Lake Havasu City,AZ

Summary

Hardworking and detail-oriented individual with an interest in expanding my skill set through new experiences. With a strong background in customer service and account management, I am committed to delivering exceptional service and handling tasks with dedication and efficiency.

Overview

8
8
years of professional experience

Work History

In Home Delivery Associate

Walmart
08.2020 - 05.2024
    • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
    • Demonstrated excellent problem-solving skills when faced with challenging circumstances.
    • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
    • Collaborated with team members to meet tight deadlines during peak delivery periods.
    • Reduced delivery errors by double-checking orders and verifying addresses.
    • Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
    • Enhanced delivery efficiency by optimizing route planning and time management.

Virtual Receptionist

Nexa Receptionists
12.2017 - 08.2020
  • Enhanced customer satisfaction by promptly answering incoming calls.
  • Utilized CRM software to manage client information.
  • Reduced miscommunication errors by diligently verifying contact information and message content with callers before ending each call.
  • Improved caller experience by consistently delivering professional, friendly, and empathetic assistance during each interaction.
  • Managed a high volume of inbound calls, providing efficient service and support for clients and colleagues.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Sales Representative

Sprint
07.2016 - 12.2017
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.

Education

Bachelor of Applied Science - Applied Computing

University of Arizona
Tucson, AZ
05.2024

Skills

  • Problem-Solving
  • Time Management
  • Customer Service
  • Attention to Detail
  • Dependable and reliable
  • Organization skills
  • Verbal and written communication
  • Data Entry
  • Scheduling
  • Tech-Savvy
  • Technical Support
  • Project Management

Timeline

In Home Delivery Associate

Walmart
08.2020 - 05.2024

Virtual Receptionist

Nexa Receptionists
12.2017 - 08.2020

Sales Representative

Sprint
07.2016 - 12.2017

Bachelor of Applied Science - Applied Computing

University of Arizona
Ashlyn Mcconaha