Ashlyn Mcconaha
Lake Havasu City,AZ
Summary
Hardworking and detail-oriented individual with an interest in expanding my skill set through new experiences. With a strong background in customer service and account management, I am committed to delivering exceptional service and handling tasks with dedication and efficiency.
Overview
8
8
years of professional experience
Work History
In Home Delivery Associate
Walmart
08.2020 - 05.2024
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
- Reduced delivery errors by double-checking orders and verifying addresses.
- Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
- Enhanced delivery efficiency by optimizing route planning and time management.
Virtual Receptionist
Nexa Receptionists
12.2017 - 08.2020
- Enhanced customer satisfaction by promptly answering incoming calls.
- Utilized CRM software to manage client information.
- Reduced miscommunication errors by diligently verifying contact information and message content with callers before ending each call.
- Improved caller experience by consistently delivering professional, friendly, and empathetic assistance during each interaction.
- Managed a high volume of inbound calls, providing efficient service and support for clients and colleagues.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Sales Representative
Sprint
07.2016 - 12.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
Education
Bachelor of Applied Science - Applied Computing
University of Arizona
Tucson, AZ05.2024
Skills
- Problem-Solving
- Time Management
- Customer Service
- Attention to Detail
- Dependable and reliable
- Organization skills
- Verbal and written communication
- Data Entry
- Scheduling
- Tech-Savvy
- Technical Support
- Project Management
Timeline
In Home Delivery Associate
Walmart
08.2020 - 05.2024
Virtual Receptionist
Nexa Receptionists
12.2017 - 08.2020
Sales Representative
Sprint
07.2016 - 12.2017
Bachelor of Applied Science - Applied Computing
University of Arizona