Ashlyn McFarland
Franklin,IN
Summary
Results-driven professional with strong customer service and problem-solving capabilities. Demonstrated success in addressing inquiries and improving customer experiences through effective communication and organizational skills.
Overview
8
8
years of professional experience
Work History
Sales Support Specialist
Allied Technologies Food Equipment
04.2024 - Current
- Answer customer inquiries regarding products, pricing, and availability.
- Provide after-sales support, addressing any customer concerns, and ensuring a positive customer experience.
- Utilize John Boos Smartsheet to track and follow up on quotes with dealers.
- Coordinate the development of marketing emails, and execute sending them to customers.
- Manage inventory levels by tracking stock and placing replenishment orders as needed.
- Keep pricing updated for stock exhaust fans and accessories.
- Keep quarterly inventory reports up to date.
- Obtain state and local permits for installations.
- Enter data in the spreadsheet to track Allied Air rebates, and issue credit memos at the end of the year.
Installation Coordinator
Allied Technologies Food Equipment
03.2023 - 04.2024
- Coordinate hood system installs and other equipment installs.
- Maintaine accurate documentation of installation projects throughout the entire process.
- Handle all communication between the dealer, jobsite, and subcontractors.
- Coordinate schedules for all subcontractors, adapting to jobsite readiness and availability.
- Communicate with vendors regarding product availability and delivery timelines.
- Manage inventory levels of stock items and placed replacement orders as needed.
- Obtain state and local permits for projects.
- Provide assistance in troubleshooting any problems encountered during the install process.
- Receive invoices from vendors and accurately entered data into job cost records.
- Process invoice entries into accounts payable system to ensure timely payments.
- Generate invoices and dispatched to designated recipients.
- Assist in training new staff on installation procedures.
Customer Service Representative
G&H Orthodontics
02.2021 - 02.2023
- Respond to customer inquiries via phone, email, and online chat.
- Answer customer inquiries and provided accurate information regarding products and services.
- Taking orders, processing billing and payments, reviewing accounts, and making necessary changes.
- Tracke orders from start to finish to ensure timely delivery of goods or services.
- Performe administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Escalation Specialist
Lowe's Companies Inc
03.2020 - 01.2021
- Interact with customers via telephone or email.
- Resolve escalated customer inquiries in a timely manner.
- Adhere strictly to company guidelines while managing escalated cases.
- Maintaine accurate records of all interactions with customers.
- Maintaine up-to-date knowledge of Lowe's products and services for effective support.
Installation Coordinator
Lowe's Companies Inc
10.2017 - 03.2020
- Inbound and outbound call handling.
- Serve as a point of contact between customers, installers, and internal teams during installations.
- Maintain accurate documentation of every customer and subcontractor interaction throughout the entire process.
- Ensure all required documents related to permits and Lead Safe Practices are uploaded in the appropriate system.
- Communicate regarding product availability and delivery.
- Ensure timely scheduling of installation.
- Resolve problems that arose during the installation process.
- Manage and resolve work order issues (post-project completion).
Education
High School Diploma -
Franklin Community
Franklin, INSkills
- Exceptional customer service
- Problem solving
- Recordkeeping
- Attention to detail
- Time management
- Dependable and responsible
Timeline
Sales Support Specialist
Allied Technologies Food Equipment
04.2024 - Current
Installation Coordinator
Allied Technologies Food Equipment
03.2023 - 04.2024
Customer Service Representative
G&H Orthodontics
02.2021 - 02.2023
Customer Escalation Specialist
Lowe's Companies Inc
03.2020 - 01.2021
Installation Coordinator
Lowe's Companies Inc
10.2017 - 03.2020
High School Diploma -
Franklin Community