Ashlyn McLemore
Houston,USA
Summary
Seasoned debt collection professional with a strong track record in resolving delinquent accounts and enhancing consumer financial stability. Expertise in negotiation and client consultation, consistently managing high account volumes while surpassing monthly targets. Committed to adhering to compliance regulations and fostering positive client relationships.
Overview
12
12
years of professional experience
Work History
Advisor II
State Of Texas
Houston, TX
05.2024 - Current
- Advised clients on state programs and eligibility requirements.
- Conducted assessments to determine client needs and service options.
- Instructed individuals in job search and application strategies, resume writing and interview skills.
- Coordinated community outreach initiatives to promote available resources.
- Documented client interactions and maintained accurate case files.
- Mentored new staff on best practices in client engagement strategies.
- Researched policy changes and communicated updates to stakeholders.
Account Representative
Synergetic Communication
Houston, US
11.2021 - 05.2024
- Collected past due and delinquent balances, contributing to overall revenue recovery.
- Resolved delinquent accounts for consumers, enhancing their financial stability.
- Negotiate with consumers regarding resolutions that will best suit the client and the consumer's financial security.
- Advised consumers on financial matters, fostering informed decision-making.
- Maintain up to 280 accounts while reaching and surpassing monthly target goals.
- Managed inbound and outbound calls to assist consumers.
- Adhere to compliance regulations such as FCRA, FDCPA, REG F, etc.
- Use skip tracing tools to obtain accurate information for consumers.
Account Representative
FMA Alliance
Houston, US
08.2016 - 11.2021
- Maintain up to 500 accounts while reaching and surpassing monthly target goals.
- Collect on past due and delinquent balances.
- Resolved delinquent accounts for consumers, improving their financial standing.
- Experience in first and third party collections.
- Advised consumers on financial options and solutions to enhance account management.
- Negotiated resolution plans that balanced client needs with consumer financial security.
- Use skip tracing tools to obtain accurate information for consumers.
- Document consumer accounts accurately
Personal Banker
First Convenience Bank
Houston, US
05.2014 - 02.2016
- Processed transactions and managed customer portfolio to maintain account accuracy and support financial goals
- Assisted customers with banking transactions, ensuring accurate processing and customer satisfaction
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly to enhance customer experience.
- Reported observed suspicious behaviors to enhance security measures and protect customer accounts from fraudulent activity
Education
High school diploma -
Arlington Heights High School
Fort Worth, TX05-2011
Skills
- Financial advising
- Client consultation
- Negotiation
- Account Management
- Financial analysis
- Compliance management
- Regulatory compliance
- Regulatory adherence
- Banking
- Financial Services
- Accounting
- Accounts receivable
- Accounts Payable
- Customer relationship management
- Customer support
- Client outreach
- Client documentation
- Data input
- Microsoft Outlook
- Microsoft Word
- Task prioritization
- Staff training
- Effective communication
- Problem solving
Additional Information
Typing (70 WPM), 10 key calculator (by touch), Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Professional phone skills in a call center and/or home environment, Great customer relations skills, Organizational skills, Ability to work independently or as a team, Ability to work in a fast paced environment, Ability to complete tasks and deadlines in a timely fashion, Great communication and interpersonal skills, Excellent verbal and written skills, Pleasant demeanor, Polite, Respectful, Professional
Personal Information
Authorized To Work: US
Timeline
Advisor II
State Of Texas
05.2024 - Current
Account Representative
Synergetic Communication
11.2021 - 05.2024
Account Representative
FMA Alliance
08.2016 - 11.2021
Personal Banker
First Convenience Bank
05.2014 - 02.2016
High school diploma -
Arlington Heights High School