Ashlyn Murray
Homosassa
Summary
Accomplished Communication Sciences & Disorders professional with a strong background in speech therapy, customer service, and team leadership. Expert at designing and implementing educational and therapeutic strategies that enhance communication and literacy outcomes. Exceptional at managing complex projects, fostering collaboration across teams, and driving continuous improvement in service delivery.
Overview
7
7
years of professional experience
Work History
Speech Language Pathology Assistant, PRN
Superior Therapy Services
05.2022 - Current
- Conduct teletherapy sessions utilizing advanced digital platforms, focusing on personalized speech and language improvement for diverse clientele
- Proficiently use EMR software to document therapy sessions, maintain accurate client records, and ensure compliance with healthcare regulations
- Analyze data from EMR systems to track client progress and adjust treatment plans dynamically, ensuring optimal outcomes
- Collaborate with multidisciplinary teams to integrate therapy results from EMR into comprehensive client care plans
- Coordinate and schedule therapy sessions using digital scheduling tools, optimizing time management and increasing accessibility for clients
Speech Language Associate
Citrus County School District
01.2022 - Current
- Conduct comprehensive assessments to identify student educational needs and craft targeted intervention plans that significantly enhance literacy and language outcomes
- Collaborate with educators, parents, and therapists to develop cohesive and effective educational strategies that support developmental goals
- Lead and facilitate IEP meetings, providing expert recommendations and ensuring educational strategies meet compliance and quality standards
- Innovate and integrate new digital tools and resources into speech and language programs, further enhancing learning experiences and outcomes
Customer Relations Manager
Morris-Jenkins Heating & Air
01.2020 - 01.2022
- Directed customer service operations, managing inquiries across multiple channels and ensuring a seamless customer experience that bolstered retention and satisfaction
- Pioneered the development of a new customer feedback system that captured and analyzed real-time data to inform service improvements
- Led nightly operations, including crisis management and troubleshooting, ensuring reliability and swift resolution of customer issues
Customer Support Specialist
Amazon
10.2018 - 01.2020
- Served as the primary point of contact for customer escalations, effectively resolving complex issues and maintaining high customer satisfaction
- Delivered comprehensive support for order processing, tracking, and resolving intricate product and service inquiries
- Implemented proactive strategies to anticipate and address potential service disruptions, enhancing overall customer experience and operational reliability
- Trained and mentored new customer service staff, improving team efficiency and knowledge in handling challenging customer interactions
- Utilized a range of digital tools to communicate with customers and internal teams, ensuring timely and accurate information flow
Education
Bachelor’s degree - Communication Sciences & Disorders
University of South Florida
01.2021
Associate’s degree - Elementary Education
College of Central Florida
01.2017
Data Analytics Certificate -
Google
01.2024
Skills
- CRM Software
- LMS Software
- Advanced Project Management
- Microsoft Office
Timeline
Speech Language Pathology Assistant, PRN
Superior Therapy Services
05.2022 - Current
Speech Language Associate
Citrus County School District
01.2022 - Current
Customer Relations Manager
Morris-Jenkins Heating & Air
01.2020 - 01.2022
Customer Support Specialist
Amazon
10.2018 - 01.2020
Bachelor’s degree - Communication Sciences & Disorders
University of South Florida
Associate’s degree - Elementary Education
College of Central Florida
Data Analytics Certificate -
Google
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