Ashlyn Murto

• Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
• Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
• Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
• Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
• Maintained safety standards by properly handling food and adhering to sanitation guidelines.

• Completed reports and paperwork on critical information impacting operations.
• Studied with senior staff to develop deep understanding of team processes and full operational activities.
• Educated staff on organizational mission and goals to help employees achieve success.
• Delivered guest vehicles smoothly and met diverse needs of valet customers.

● Analyzed problems and worked with teams to develop solutions.
● Supported servers, food runners, and bussers with keeping dining area
ready for every guest.
● Seated patrons based on guest preferences and seating availability.
● Worked with front of house staff to move tables and adjust seating to
accommodate groups with special requests.
● Trained new hostesses on customer service best practices and
restaurant policies to maintain high standards of service.
● Resolved guest and employee complaints to maintain complete
customer satisfaction and workforce effectiveness.

● Frequently inspected production area to verify proper equipment operation.
● Completed daily financial activities and prepared weekly reports for management to inform decision-making.
● Optimized customer experience by delivering superior services and effectively troubleshooting issues.
● Completed cash and credit card transactions accurately using POS software.
● Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
● Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

● Welcomed guests on arrival, displaying professional and friendly approach.
● Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
● Resolved guest complaints and discrepancies in prompt and courteous manner.
● Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
● Maintained high level of professionalism and discretion when dealing with guests.