Ashlyn Neal
Summary
Enthusiastic and highly organized professional that takes pride in providing excellent customer service and creating memorable client experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Crave American Kitchen & Sushi Bar
08.2022 - Current
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Shift Supervisor
Starbucks
01.2019 - 08.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Anticipated customer and store needs by constantly evaluating the environment and customers for cues.
- Created a Third Place environment by connecting with customers and providing excellent service by discovering and responding to their needs.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations. Prepared shift summary reports for management and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed store opening and closing procedures.
- Responsible for cash handling, safe verification, daily deposits, and balancing tills at the close of each shift.
Receptionist
Barnes Trucking & Detailing
01.2018 - 01.2019
- Fielded incoming calls to schedule appointments and answer general questions.
- Confirmed appointments, communicated with clients and maintained and updated client records.
- Performed administrative support functions such as filing, photocopying, faxing, etc.
Sales Associate
Victoria's Secret
09.2015 - 01.2018
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Skills
- Customer Service
- Problem Resolution
- Excellent Communication
- Sales Expertise
- Microsoft Office Suite
- CRM Tools
Timeline
Server
Crave American Kitchen & Sushi Bar
08.2022 - Current
Shift Supervisor
Starbucks
01.2019 - 08.2022
Receptionist
Barnes Trucking & Detailing
01.2018 - 01.2019
Sales Associate
Victoria's Secret
09.2015 - 01.2018