Ashlyn Neal
Overview
7
7
years of professional experience
Work History
Client Specialist (Receptionist)
Milan Laser Hair Removal
02.2022 - Current
- Ensured a positive client experience by exhibiting excellent client-centered customer service.
- Fielded incoming calls using a multi-line phone to schedule appointments and answer general questions in a pleasant manner. Scheduled appointments to best meet the needs of clients and in adherence with our providers' schedule and availability.
- Confirmed, rescheduled, and canceled appointments as needed.
- Coordinated client onboarding process through registering clients, verifying and updating client data, and preparing all necessary documents.
- Acted as a liaison between clients and providers, ensuring clear communication of treatment plans and expectations.
- Updated and maintained accurate medical records, ensuring strict confidentiality of patient health information and compliance with HIPAA regulations.
- Verified client insurance eligibility and entered client information into system.
- Performed administrative support functions such as filing, photocopying, faxing, etc.
Shift Supervisor
Starbucks
01.2019 - 02.2022
- Trained new employees and delegated daily tasks and responsibilities. Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Responded to and resolved customer questions and concerns promptly. Offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations. Prepared shift summary reports and communicated regularly on goals and progress.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures.
Server
CRAVE American Kitchen & Sushi Bar
08.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs. Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Education
Bachelor of Arts - Communications
University of Minnesota-Twin Cities
Timeline
Client Specialist (Receptionist)
Milan Laser Hair Removal
02.2022 - Current
Shift Supervisor
Starbucks
01.2019 - 02.2022
Server
CRAVE American Kitchen & Sushi Bar
08.2017 - Current
Bachelor of Arts - Communications
University of Minnesota-Twin Cities
Similar Profiles
Shannon SmithShannon Smith
Registered Nurse at Milan Laser Hair RemovalRegistered Nurse at Milan Laser Hair Removal
Lindsey SteenLindsey Steen
Assistant Clinic Manager and Clinic Manager at Milan Laser Hair RemovalAssistant Clinic Manager and Clinic Manager at Milan Laser Hair Removal
Jordan GlesmannJordan Glesmann
Client Relations & Sales Supervisor at Milan Laser Hair RemovalClient Relations & Sales Supervisor at Milan Laser Hair Removal
MELISSA NAWROCKIMELISSA NAWROCKI
Travel Region Manager at Milan Laser Hair RemovalTravel Region Manager at Milan Laser Hair Removal
ARACELYS GARCIAARACELYS GARCIA
CLIENT SPECIALIST / RECEPTIONIST at M.U.J.E.R. INC.CLIENT SPECIALIST / RECEPTIONIST at M.U.J.E.R. INC.