Ashlyn Ortiz
El Cajon,USA
Summary
A results-driven and highly motivated recent graduate with a Bachelor’s degree in Business Marketing, currently pursuing new opportunities. Hands on experience with event management, customer service, administrative duties, and more within the hospitality industry.
Overview
4
4
years of professional experience
Work History
Hospitality Intern - Specialization in Catering and Events Management
Delaware North
San Diego, USA
06.2024 - 10.2024
- Observed and collaborated with various departments to understand the comprehensive operations of the hospitality industry
- Assisted in coordinating events for up to 600 guests, ensuring smooth operations and enhancing guest satisfaction through effective communication and attention to detail
- Worked closely with the Suites Coordination team, handling phone calls, emails, and coordination of suite orders, while using Oracle Suites Management to input orders and maintain records
Service Partner
Islands Restaurant
San Diego, USA
02.2023 - 06.2024
- Utilized communication practices with kitchen staff to deliver customer service in a timely manner
- Provided exceptional customer service to over 200 patrons daily, efficiently managing order-taking and delivery while ensuring high satisfaction ratings under large, impatient crowds
- Assisted in training new employees, helping to foster a collaborative team environment and improve overall service quality
Marketing & Event Coordination Intern
Fowler College of Business
San Diego, USA
09.2023 - 05.2024
- Coordinated logistics for the Women in Leadership conference, including managing attendee registration, ensuring accurate data entry, and assisting in the setup and execution of the event
- Developed and executed social media campaigns to increase event attendance by 30%, creating consistent messaging across platforms and engaging with attendees before and after the event
- Assisted in the communication with external vendors and internal teams to ensure all event details were managed and executed to a high standard
Board and Brew Server
Petco Park
San Diego, USA
04.2021 - 07.2021
- Provided exceptional service to large crowds, ensuring timely order delivery and maintaining a high level of customer satisfaction
- Managed multiple tasks and customer requests during busy shifts, demonstrating adaptability and excellent time management skills
- Worked closely with kitchen staff to ensure accurate and efficient order processing
Education
Bachelor's degree - Business Marketing
San Diego State University
San Diego05-2024
Skills
- Computer literate / Tech savvy
- Proficient in all of Microsoft Office
- High Communication and Organizational skills
- Event Management Experience
- Customer Service Experience
- Certified in Google Ads Display
Timeline
Hospitality Intern - Specialization in Catering and Events Management
Delaware North
06.2024 - 10.2024
Marketing & Event Coordination Intern
Fowler College of Business
09.2023 - 05.2024
Service Partner
Islands Restaurant
02.2023 - 06.2024
Board and Brew Server
Petco Park
04.2021 - 07.2021
Bachelor's degree - Business Marketing
San Diego State University