Ashlyn Peters
Jupiter
Summary
Dynamic and results-oriented professional with extensive experience at Millers Ale House Bar and Grill, excelling in exceptional customer service and multitasking. Demonstrated expertise in food sales promotion and seamless dining crew workflow optimization, leading to increased customer satisfaction and repeat business. Proven ability in fostering team collaboration and maintaining high cleanliness standards, contributing to a positive dining experience.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
6
6
years of professional experience
Work History
Sales Associate Manager
Hand And Stone
03.2025 - Current
- Collaborated with marketing to create promotional campaigns that increased brand visibility.
- Analyzed sales data to identify trends and optimize product placement strategies.
- Developed and implemented customer engagement initiatives to enhance service quality.
- Led team to exceed sales targets through effective training and motivation strategies.
- Mentored junior staff in sales techniques, fostering a high-performance culture.
- Maintained up-to-date knowledge of industry trends to inform decision-making and strategy adjustments.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
Server
Millers Ale House Bar and Grill
04.2022 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Head Hostess
Duffys Restaurant And Grill
05.2020 - 06.2022
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
Education
Bachelor of Arts - Early Childhood Education
Palm Beach State College
Palm Beach Gardens, FL05-2026
Skills
- Exceptional customer service
- Memory retention
- Cleanliness standards
- Food sales and promotion
- Reliability
- Multitasking
- Hostess support
- Dining crew workflow optimization
- Team member support
- Positive and professional
- Check payment processing
Timeline
Sales Associate Manager
Hand And Stone
03.2025 - Current
Server
Millers Ale House Bar and Grill
04.2022 - 08.2024
Head Hostess
Duffys Restaurant And Grill
05.2020 - 06.2022
Bachelor of Arts - Early Childhood Education
Palm Beach State College