Ashlyn Robertson
Huntsville,AL
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Strong track record of developing strategies, providing comprehensive training, setting ambitious goals, and actively, and giving feedback to team members for growth. Exceptional interpersonal and communication skills. Excel in conveying goals and vision to achieve success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead RN -Active Secret Clearance GS11
Fox Army Health Center- Department of Defense
Redstone Arsenal, AL
04.2024 - Current
- Performs independent, comprehensive telephone and clinical triaging, and facilitates care coordination through a multidisciplinary approach.
- Supervises, assigns, and coordinates activities of nursing and medical assistant staffing.
- Acts as relief nurse, triages and screens walk-in patients to assess the severity of the patient's condition and the need for provider intervention.
- Communicates with providers regarding determinations and situations, documents events appropriately.
- Coordinates patient referrals to support services provided through the internal and external community, or the TRICARE network.
- Recognizes and reports abnormal test results via phone, changes in symptoms and the need for follow-up.
- Assists the clinic with Active Duty patients and staff education.
- Assists with assigning clinic orientation, and one-on-one new hire training.
- Follows quality improvement and internal control activities for the ambulatory care setting to include risk appraisals, conducting chart reviews, identifying trends and reporting corrective actions.
- Ensures staff compliance with maintenance of competency folders in accordance with hospital and Joint Commission standards.
- Participates in clinic meetings, and performance improvement activities as assigned.
- Assists patient to comply with medical treatment plan as necessary through telephone contact or through clinic visits.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
Telephone Nurse/ Clinic/ Extract Nurse
Allergy And Immunology
05.2020 - 04.2024
- Obtained case history and gathered triage information to determine appropriate avenue for care
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care
- Administered and documented medication and treatments and accurately recorded care
- Ordered and restocked medical and office supplies
- Recognized changes in patient condition and intervened appropriately
- Monitored food challenges to test severity of suspected allergens and provide immediate medical assistance in case of adverse reactions
- Implemented immunotherapy procedures to help desensitize patients to severe allergens
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Cared for over 25 geriatric patients each day with quality-driven support
- Administered controlled narcotics, inserted IVs and performed catheterizations
- Cared for wounds, provided treatments and assisted with procedures
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders and communicating with ancillary departments
- Supervised and managed daily scheduling, tasking and administration
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurses informed of changes
- Transported patients between rooms and appointments or testing locations
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
- Executed record filing system to improve document organization and management
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Charge Nurse
Highlands Health &Rehabilitation/Highlands Medical
05.2019 - 05.2020
- Cared for over 25 geriatric patients each day with quality-driven support
- Administered controlled narcotics, inserted IVs and performed catheterizations
- Cared for wounds, provided treatments and assisted with procedures
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders and communicating with ancillary departments
- Supervised and managed daily scheduling, tasking and administration
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurses informed of changes
- Transported patients between rooms and appointments or testing locations
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
- Executed record filing system to improve document organization and management
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
CNA /Administrative Assistant
Highlands Rehabilitation/ Highlands Medical Center
10.2017 - 05.2020
- Supervised and managed daily scheduling, tasking and administration
- Executed record filing system to improve document organization and management
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Enhanced patient care by efficiently managing administrative tasks and maintaining accurate medical records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Master Of Business Administration -
University of North Alabama
Florence, AL04.2026
Masters Of Science- Nursing - Nursing Education
University of North Alabama
Florence, AL07.2024
Bachelors Of Science- Nursing - Nursing
University of South Alabama
Mobile, AL12.2022
General Associates Degree A.A -
Northeast Alabama Community College
Rainsville, AL05.2020
Associate of Science - Nursing RN ADN
Northeast Alabama Community College
Rainsville, AL05.2020
Licensed Practical Nurse -
Northeast Alabama Community College
Rainsville, AL05.2019
High School Diploma -
Scottsboro High School
Scottsboro, AL05.2018
Skills
- Performance monitoring
- Leadership skills
- Communication skills
- Organizational skills
Certification
- MSN as a Nursing Educator- July 2024
- Bachelors in Nursing- 2022
- Registered Nurse-2020
- Licensed Practical Nurse (LPN) Certified- 2019
- CNA Certified-2017
- CPR certified through American Heart Association- Updated
- EKG Tech Certification- 2017
- Basic Life Support (BLS) Certification- updated
Timeline
Team Lead RN -Active Secret Clearance GS11
Fox Army Health Center- Department of Defense
04.2024 - Current
Telephone Nurse/ Clinic/ Extract Nurse
Allergy And Immunology
05.2020 - 04.2024
Charge Nurse
Highlands Health &Rehabilitation/Highlands Medical
05.2019 - 05.2020
CNA /Administrative Assistant
Highlands Rehabilitation/ Highlands Medical Center
10.2017 - 05.2020
Masters Of Science- Nursing - Nursing Education
University of North Alabama
Bachelors Of Science- Nursing - Nursing
University of South Alabama
General Associates Degree A.A -
Northeast Alabama Community College
Associate of Science - Nursing RN ADN
Northeast Alabama Community College
Licensed Practical Nurse -
Northeast Alabama Community College
High School Diploma -
Scottsboro High School
Master Of Business Administration -
University of North Alabama