Ashlyn Rocky

• Managed program errors with an analytical approach focused on troubleshooting, diagnosing, and resolving each problem.
• Installed, modified, and repaired software and hardware to resolve technical issues.
• Collaborated with the team to formulate compelling, data-driven solutions to operational issues.
• Trained in the use of specialized missile systems and associated hardware.
• Conducted maintenance and repairs on artillery weapons systems and related equipment.
• Participated in the setup and operation of ground-based missile systems.
• Executed fire missions in support of maneuver forces while under enemy fire.
• Adjusted gun elevation angles for effective target engagement during field operations.

• Generated leads for new sales through telephone and email contact with customers.
• Computed sales prices, totaled purchases, and processed cash or credit payments.
• Answered product or service questions with up-to-date knowledge of promotions.
• Assisted customers with billing problems or issues regarding account status.
• Responded to telephone inquiries and complaints following standard operating procedures.
• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

• Shared expert product knowledge and demonstrated custom-fit solutions
• Promoted new products with events to boost sales and prospective customers
• Advised customers on the latest and newest beauty products upon arrival
• Developed and maintained strong relationships with clients to promote loyalty
• Stamped or attached price tags on the merchandise by referring to price lists
• Prepared merchandise for purchase and rental.

• Conferred with users, and conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support
• Installed and performed minor repairs to hardware, software, and peripheral equipment, following design, and installation specifications
• Set up equipment for employee use, performed and ensured proper cables, operating systems, and appropriate software installation
• Diagnosed network problems by running ping tests to isolate the source of the issue.

Web Design

• Designed web pages for the client’s products and services.
• Formatted visual media to optimize for web usage.
• Discussed website design changes with project managers to deliver on company vision.

Business Relations

• Renewed domain name registrations.
• Attended training, contract writing, proposals, attending meetings, shadowing, and conducting sales calls.

Customer Relations

• Conducted qualitative interviews with customers to better understand their needs and preferences.
• Followed up with existing customers to suggest additional services or product purchases.

Multimedia Design

• Creating images for websites, business cards, and logos

• Short-listed candidates based on technology skillset, experience, and education
• Maintained contact with skilled candidates using various communication techniques to keep candidates interested.