Ashlyn Rodriguez
Normangee,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Member Service Specialist
Walmart
Florence, AL
08.2023 - 02.2024
- Provided exceptional customer service to customers by answering inquiries, resolving complaints, and providing information in a timely manner.
- Answered incoming calls promptly, providing accurate information about products and services.
- Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
- Assisted customers with check cashing, bill payment, and money orders.
Member Service Specialist
Sam's Club
Florence, AL
11.2022 - 08.2023
- Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
- Quickly investigated and resolved customer complaints and inquiries.
- Provided training to new sales associates so that they could contribute to the store's positive culture.
- Provided exceptional customer service to members and guests by answering inquiries, resolving complaints, and providing information in a timely manner.
Service Coordinator
Dynamic Staffing Inc
Muscle Shoals, AL
06.2022 - 11.2022
- Was in charge of the reception area, which included answering phones, handling in-person requests, managing internal and external communications, and greeting visitors.
- Provided job candidates by screening, interviewing, and testing applicants.
- Maintained data/records via spreadsheets and hard copy filing.
- Hiring and onboarding of all new employees for multiple clients.
Teacher's Aide
North Zulch ISD High School
North Zulch, TX
10.2015 - 11.2020
- Took attendance, graded assignments, and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Assisted the instructor with the administration of tests, the development of curriculum, and the grading of assignments.
- Provided individual students with personalized educational, behavioral, and emotional support in order to help them achieve positive learning outcomes.
Retail Keyholder
Plato's Closet College Station
College Station, TX
10.2014 - 11.2015
- Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
- Analyzed data on stock levels, customer sales, and other factors, identified trends, and presented findings to senior management to assist them in making effective operational decisions.
- Provided training to new employees on company policies, procedures, and guidelines.
- Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
Education
High School -
North Zulch ISD High School
01.2014
Skills
- Conflict resolution
- Adaptive team player
- Detail-oriented
- Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the retail and education business
- Professional who is personable, responsible, and hardworking
- Customer service representation
Timeline
Member Service Specialist
Walmart
08.2023 - 02.2024
Member Service Specialist
Sam's Club
11.2022 - 08.2023
Service Coordinator
Dynamic Staffing Inc
06.2022 - 11.2022
Teacher's Aide
North Zulch ISD High School
10.2015 - 11.2020
Retail Keyholder
Plato's Closet College Station
10.2014 - 11.2015
High School -
North Zulch ISD High School