Ashlyn Samuels

• Developed and implemented communication strategies to enhance community engagement and outreach efforts.
• Created compelling content for newsletters, and website updates to inform congregation effectively.
• Analyzed feedback from congregation surveys to improve communication approaches and address community needs.
• Assisted with planning, production and execution of email blasts, and special event flyers.
• Generated clear, concise and original verbiage for written communications.
• Maintained message consistency across channels to fully support short- and long-term communications goals.
• Reinforced organizational vision and mission with innovative and fresh communication style.
• Employed inventive designs to create visually appealing promotional pieces consistent with club brand.
• Customized communication plans to fit target audience knowledge and level of expertise.
• Used imagination and creativity to develop new and innovative ways to market and communicate club events and services.
• Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
• Answered client queries and complaints to provide strong customer service.
• Monitored front areas so that questions could be promptly addressed.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

• Managed scheduling and calendar coordination for executive leadership.
• Facilitated communication between departments to enhance workflow efficiency.
• Organized and maintained filing systems to ensure document accessibility.
• Assisted in preparation of reports, presentations, and meeting materials.
• Coordinated logistics for events, including venue selection and catering services.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

• Worked with Servicing Specialist to resolve account problems, improve operations and provide exceptional customer service
• Maintained accurate and current customer account data with manual forms processing and digital information updates
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Delivered superior client services, fostering strong rapport, retention and satisfaction
• Entered customer interaction details in DM to track requests, document problems and record solutions offered
• Operated in dynamic, high-volume environments to provide skilled assistance to more than 50 customers each day

In Progress