Ashlyn Scholzen
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
At Home
09.2022 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Answered product questions using knowledge of sales and store promotions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Performed cash and card transactions to complete customer purchases
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Blue Valley West High School
Overland Park, KS05-2021
Skills
- Product knowledge
- Cash handling
- Time management
- Customer relationship management (CRM)
- Stress management
- Multitasking and organization
- Basic math
- Adaptability and flexibility
- Cash register operation
- Phone etiquette
- Attention to detail
- Cash management
- Product recommendations
- Customer service
- Positive and professional
- Customer complaint resolution
Timeline
Customer Service Cashier
At Home
09.2022 - Current
High School Diploma -
Blue Valley West High School
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