Ashlyn Shanks
Rogersville,TN
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Accumulating almost five years of cash handling experience. Team player with exceptional listening and critical thinking skills.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
08.2022 - Current
- Managed efficient cash register operations.
- Verified cash drawer at end of each shift.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Prioritized helping customers over completing other routine tasks in store.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls to answer questions about products and services.
Team Member
Chick-fil-A
07.2021 - 05.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Operated register to process payments and collect cash payment for order totals.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Served food and beverages promptly with focused attention to customer needs.
Front End Manager
Food City
05.2018 - 01.2021
- Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Handled cash with high accuracy and took care to check bills for fraud.
- Verified bundles of bills and rolls of coin to ensure correct safe count.
- Prepared bank deposits.
- Sorted and counted coin and currency to make change for associates.
- Oversaw cashier operations and security.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained strong customer relations and effective customer service standards.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join Valucard program.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
Education
No Degree - Nursing
East Tennessee State University
Johnson City, TNHigh School Diploma -
Dobyns- Bennett High School
Kingsport, TN05.2018
Skills
- Cash Handling
- Cash Register Operation
- Problem-Solving Skills
- Staff Supervision
- Customer Service
- Listening Skills
- Opening and Closing Procedures
- Fraud Prevention
- Microsoft Office
Timeline
Customer Service Manager
Hobby Lobby
08.2022 - Current
Team Member
Chick-fil-A
07.2021 - 05.2022
Front End Manager
Food City
05.2018 - 01.2021
No Degree - Nursing
East Tennessee State University
High School Diploma -
Dobyns- Bennett High School