Ashlyn Stewart
Menifee,US
Summary
Dedicated and known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for customers and fellow employees.
Overview
2
2
years of professional experience
Work History
Server/Shift Leader
Chili's Restaurant
Murrieta, CA
06.2021 - Current
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Kept register accurate through correct billing, payment processing and cash management practices.
Crew Member
Chipotle Mexican Grill, Inc
Oxnard, CA
07.2019 - 09.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Supported great dining and meal experiences for guests.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
Education
High School Diploma -
Oxnard High School
Oxnard, CA06.2021
Skills
- Customer Service and Rapport
- Customer Relationship Management
- Guest Satisfaction
- Customer Needs Assessments
- Conflict and Complaint Resolution
- Menu Memorization and Presentation
- Hospitality Management
- Transactions and Cash Handling
- Adaptable and Flexible
Timeline
Server/Shift Leader
Chili's Restaurant
06.2021 - Current
Crew Member
Chipotle Mexican Grill, Inc
07.2019 - 09.2020
High School Diploma -
Oxnard High School
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