Ashlyn Tirres
Summary
Patient relations professional with demonstrated history of successfully managing patient interactions and resolving concerns. Known for fostering collaborative team environment and prioritizing patient satisfaction. Reliable and adaptable, effectively addressing changing needs and ensuring smooth operations. Proficient in conflict resolution and communication, valued for empathy and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Patient Relations Specialist
West Valley Vision Center
09.2023 - 05.2025
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Ensured all relevant documentation was properly filed, keeping records up-to-date for future reference and easy access.
- Managed difficult conversations with upset or dissatisfied patients, demonstrating professionalism while working towards an amicable resolution.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Coordinated appointments, referrals, and insurance authorizations for seamless transitions between services.
- Served as a liaison between patients, families, and medical staff to ensure clear communication regarding treatment plans and expectations.
Sales Associate
Pacsun
07.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Shift Lead
Chick-fil-A
07.2020 - 07.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved conflicts between employees to maintain positive and productive work environments.
Event Usher
Talking Stick Resort Amphitheatre
09.2019 - 11.2019
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Handled crowd control to maintain order and prevent overcrowding.
Education
Cosmetology License - Cosmetology
Penrose Academy
Scottsdale, AZ05-2026
High School Diploma -
Millennium High School
Goodyear, AZ05.2020
Skills
- Hospitality Management
- Motivational Leadership
- Customer Service
- Effective Listening and Communication
- Collaborative Environments
- Team Collaboration
- Professionalism and Ethics
- Patient Confidentiality
- Appointment Scheduling
- Multitasking and Organization
- Information Collection
- Records Maintenance
- Referral Coordination
- Friendly and outgoing
Timeline
Patient Relations Specialist
West Valley Vision Center
09.2023 - 05.2025
Sales Associate
Pacsun
07.2023 - 11.2023
Shift Lead
Chick-fil-A
07.2020 - 07.2023
Event Usher
Talking Stick Resort Amphitheatre
09.2019 - 11.2019
Cosmetology License - Cosmetology
Penrose Academy
High School Diploma -
Millennium High School
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