Ashlyn Treadway
Lochgelly,WV
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Approachable professional offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Comfort Inn & Suites
Fayetteville, WV
09.2024 - Current
- Assisted with check-in and check-out procedures for guests.
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
Cashier
Gino's Pizza & Spaghetti House
Fayetteville, WV
08.2023 - 09.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed other duties as assigned by management.
Education
High School Diploma -
Oak Hill High School
Oak Hill, WV05-2023
Skills
- Guest Relations
- Credit and cash payments
- Hospitality services
- Time Management
- Customer Service
- Oral and written communications
- Conflict Management
- Front Desk Management
- Effective Planning
- Problem-solving skills
- Listening Skills
- Guest Services
Languages
English
Professional
Affiliations
- Reading
- TRIO Member
- High School National Honor Society
- High School Student Council
Accomplishments
- High school straight A student
- College dean list
Timeline
Front Desk Agent
Comfort Inn & Suites
09.2024 - Current
Cashier
Gino's Pizza & Spaghetti House
08.2023 - 09.2023
High School Diploma -
Oak Hill High School
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