Ashlyn Tucker
Norman
Summary
Employee with a proven track record of enhancing customer engagement and customer support through effective leadership and problem-solving. With four years of experience, excels in fostering positive work environments and resolving conflicts, utilizing skills in cash management, creativity, and providing exceptional customer service. Committed to driving team success and operational excellence through strategic collaboration and innovative solutions.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Dry Goods USA
10.2024 - 11.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Inside Sales Representative
United Rentals Trench Safety at Nashville
07.2024 - 10.2024
- Collaborate with team to streamline processes, enhancing customer satisfaction.
- Resolve customer issues promptly, ensuring high retention and positive feedback.
- Contribute to team success through proactive communication and support.
Shipping Manager
Maroon And Co at Starkville, MS
04.2021 - 03.2024
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Created and enforced detailed organization processes to increase quality and service standards.
- Pulled, verified, and packaged items for shipment.
- Assisted in recruiting, hiring and training of team members.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
Disney College Program Intern
Walt Disney Parks And Resorts at Orlando, FL
02.2022 - 06.2022
- Created and implemented impactful strategies to increase company brand awareness and engagement.
- Handled cash transactions accurately while adhering to strict financial policies in order to maintain trustworthiness within the program environment.
- Resolved guest concerns or complaints professionally and expediently, upholding Disney’s commitment to excellent service standards.
- Utilized problem-solving skills to address complex guest inquiries or situations, resulting in satisfactory outcomes for both parties.
Front of House Manager
Lynchburg Cafe at Lynchburg, TN
02.2020 - 12.2020
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Addressed guest concerns and resolved all issues to guests’ satisfaction.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Education
BBA - Marketing
Mississippi State University
Starkville, MS05.2024
Skills
- Customer Engagement
- Problem-Solving
- Dependable
- Time Management
- Creativity
- Conflict Resolution
- Leadership
- Inventory Control
- Cash Management
Timeline
Assistant Store Manager
Dry Goods USA
10.2024 - 11.2025
Inside Sales Representative
United Rentals Trench Safety at Nashville
07.2024 - 10.2024
Disney College Program Intern
Walt Disney Parks And Resorts at Orlando, FL
02.2022 - 06.2022
Shipping Manager
Maroon And Co at Starkville, MS
04.2021 - 03.2024
Front of House Manager
Lynchburg Cafe at Lynchburg, TN
02.2020 - 12.2020
BBA - Marketing
Mississippi State University