Ashlyn Wallace
Wilmington,NC
Summary
Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
5
5
years of professional experience
Work History
Surf Instructor
Tony Silvagni Surf School
08.2022 - Current
- Empowered guests and built confidence by training on techniques and praising good performance.
- Maintained shop, boardroom and public facilities in professional order.
- Booked lessons with property guests or general public based on schedule availability.
- Enforced strict policies for safety in and out of water.
- Monitored changing weather and ocean conditions with potential to impact surf activities.
- Issued wetsuits and equipment to guests to meet surfing needs.
- Informed guests of good ocean practices and surf etiquette.
- Cleaned wetsuits between lessons and inspected for damages.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
Sales Manager
Zumiez
09.2021 - 12.2022
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- In charge of opening and closing the store and cashing out registers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Supervised sales team, stepping in to support employees and deliver smooth sales processes for clients.
Cashier
Ingles Supermarket
02.2020 - 07.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Associate of Science - Exercise Science
UNC Wilmington
Wilmington, NC05.2025
Skills
- Positive Learning Environment
- Instructor Support
- Training Junior Team Members
- Cooperative Relationships
- Motivational Techniques
- Community Relationships
- Staff Training
- Sales Expertise
- Cash Drawer Management
- Order Taking
- Time Management Skills
- Cleaning and Sanitizing
Timeline
Surf Instructor
Tony Silvagni Surf School
08.2022 - Current
Sales Manager
Zumiez
09.2021 - 12.2022
Cashier
Ingles Supermarket
02.2020 - 07.2020
Associate of Science - Exercise Science
UNC Wilmington
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