Jurnee Webster
Huntsville,AL
Summary
Dedicated Customer Service professional with knowledge of service and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and maintain continuous customer relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
USA Storage Centers
02.2024 - 08.2024
- Oversaw lease agreements from inception to termination, ensuring compliance.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Handled tenant complaints promptly and appropriately.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
Assistant Store Manager
Dollar General
06.2023 - 02.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Customer Service Representative
Sam's Warehouse
08.2020 - 06.2023
- Managed situations effectively to resolve disputes or conflicts.
- Resolved customer complaints, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Worked with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires
- Participated in training programs to enhance product knowledge and customer service skills.
Education
No Degree - Physical Therapy Assistance
Calhoun Community College
Huntsville, AL08.2024
High School Diploma -
Brewbaker Tech Magnet High School
Montgomery, AL05.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer Relations
- Problem Resolution
- Team Development
- Staff Training
- Multi-line phone talent
- Coordination
- Service Upselling
- Retail store support
- Critical Thinking
Timeline
Customer Service Representative
USA Storage Centers
02.2024 - 08.2024
Assistant Store Manager
Dollar General
06.2023 - 02.2024
Customer Service Representative
Sam's Warehouse
08.2020 - 06.2023
No Degree - Physical Therapy Assistance
Calhoun Community College
High School Diploma -
Brewbaker Tech Magnet High School
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