Ashlyn Wells
Upland,CA
Summary
Ambitious Supervisor Trainee prepares for future Manger responsibilities by completing basic operations and management skills training while learning about key aspects of business. Demonstrates strong service quality ethic through personal example and thorough understanding of role in meeting or exceeding customer expectations. Consistently leverages management systems and other technologies to analyze productivity levels and recommend changes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Cardinal Health
03.2022 - Current
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Manage team of 135 associates and 6 leads.
- Responsible for ensuring that facility is in compliance with requirements of PDMA and that facility follows stringent laws of any state agency that regulates wholesale distribution prescriptions drugs or devices from state facility resides in or ships into.
- Reduced employee turnover by fostering positive work environment and addressing employee concerns promptly.
- Motivated and trained employees to maximize team productivity.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Implemented quality control systems to reduce errors from DPMO of 4600 to 266 within 45 days, resulting in increased customer satisfaction rates.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by team.
Operations Supervisor/Safety Supervisor
FedEx Supply Chain
11.2018 - 03.2022
- Scheduled and taught in class onboarding courses to increase learning opportunities and safety awareness while maintaining 100% training completion.
- Quickly adapted training plans for production needs, keeping timelines, and desires in mind while eliminating process gaps by implementing new methods of standardized training
- Demonstrated use of MHE equipment for forklift certification classes and monitored use to maintain safety
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues, also recognized, documented, and advised on removal of hazards.
- Mentored new hires, resulting in stronger staff development and increased productivity
- Collected information about company objectives and employee deficiencies in order to assess training needs.
- Developed effective training manuals, modules, and teaching aids
- Oversee day to day outbound operation ensuring accuracy and efficiency by teammates.
- Motivated workers to exceptional performance through implementation of new strategies.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
Property Manager
Public Storage
08.2016 - 10.2019
- Manage 4 associates
- Overseen facility and day to day operations
- Decreased properties delinquency to meet company's standards of 95%
- Safety Captain
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
- Introduced prospective tenants to types of units available and performed tours of premises.
Ramp Lead
Majestic Terminal Service
01.2017 - 10.2018
- Coordinated with ramp agents to verify cargo was placed on correct outgoing flight
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs
- Connected electrical power unit and hoses to aircraft
- Coordinated ground crew activities to complete flights on schedule.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 15 daily flights.
Support Manager
Rehab, CTi
02.2014 - 07.2016
- Worked with production manager on key production goals.
- Monitored employee and customer interactions to assess quality of service.
- Promoted culture of continuous learning within team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
Line Lead
Menasha
08.2012 - 01.2014
- Managed between 20-30 operators
- Conducted daily quality and production reviews
- Pre and post inventory counts
- Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages and maximize productivity.
Receiving Lead
Last Call Neiman Marcus
07.2012 - 01.2014
- Managed 6 team members
- Double-checked cargo inventories and documentation for accuracy
- Unloaded pallets and deliveries and organized products in stock room
- Regularly reviewed invoices and double-checked orders
- Organized storage areas to optimize materials movements and minimize labor hours.
Part Time Supervisor
Ups
08.2003 - 07.2012
- Hazardous material responder
- Safety and training supervisor
- Certified to run every department inside throughout hub and ramp
- Received supervisor of month on several occasions
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Bachelor of Science - Criminal Justice
Westwood College
Upland, CA08.2010
Skills
- Training and mentoring
- Production targets
- Safety and compliance
- Logistics
- Proficient in SAP
- Group and individual instruction
- Kronos
- Operational Procedures
- Leadership Techniques
- Policies And Procedures Implementation
- Project Management
- Risk Management
Certification
- Licensed HMDR
- Licensed Train the Trainer - 4 years
- Six sigma Training - 2 years
Awards
- Supervisor of the month at UPS
- Purple Promise
Timeline
Operations Supervisor
Cardinal Health
03.2022 - Current
Operations Supervisor/Safety Supervisor
FedEx Supply Chain
11.2018 - 03.2022
Ramp Lead
Majestic Terminal Service
01.2017 - 10.2018
Property Manager
Public Storage
08.2016 - 10.2019
Support Manager
Rehab, CTi
02.2014 - 07.2016
Line Lead
Menasha
08.2012 - 01.2014
Receiving Lead
Last Call Neiman Marcus
07.2012 - 01.2014
Part Time Supervisor
Ups
08.2003 - 07.2012
Bachelor of Science - Criminal Justice
Westwood College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 135 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved DPMO which led to a 75% reduction.