Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ashlyn White

Rockwall,TX

Summary

A talented and professional individual with 5 years of valuable expertise in the payments industry. Deep understanding and knowledge to drive your company's objectives forward. Demonstrated ability to successfully coordinate projects, programs, and improvements with meticulous attention to detail. Proven strength in problem identification and anticipation, delivering effective solutions that contribute to organizational success.

Overview

6
6
years of professional experience

Work History

Payment Specialist

Campsite - Camp Management Software
06.2024 - Current
  • Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
  • Developed strong relationships with banks, credit card processors, and other external partners for seamless collaboration in handling payments.
  • Evaluated and recommended improvements to current payment systems, leading to increased efficiency and reduced processing times.
  • Enhanced payment processing efficiency by streamlining procedures and implementing automation tools.
  • Provided exceptional support to customers by addressing inquiries related to billing and payments in a timely manner.
  • Maintained up-to-date knowledge of industry trends, regulations, and best practices to ensure compliance in all payment processes.
  • Collaborated with cross-functional teams to develop new payment solutions that catered to evolving client needs.

Senior Payments Representative

iClassPro Inc.
04.2018 - 02.2024
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Performed quality assurance tests on new releases before they were released into production environment.
  • Lead Scum meetings to ensure teams were on the same page during projects.
  • Provided Stakeholders with research to help plan out Payments Roadmap.
  • Suggested alternative solutions when appropriate following standard operating procedures.
  • Troubleshot and resolved a variety of software, hardware, network and system issues for customers.
  • Built relationships with customers through active listening, empathy and communication skills.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Analyzed customer data trends to identify recurring problems or areas needing improvement.
  • Maintained detailed documentation of customer interactions including troubleshooting steps taken, resolutions offered, and follow-up actions required.
  • Coordinated with other departments to resolve backlogs and service issues.
  • Assisted with training and mentoring new team members.
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
  • Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
  • Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Experience in Stripe intagration.

Education

BBA - Accounting

Henderson State University
Arkadelphia, AR

Skills

Problem Solving

Strategic Planning

Critical Thinking

Self Starter

Data Analysis

Project Planning

Risk Management

Documentation

Accomplishments

  • Reduced payment funding operation time by 2.5 hours in 3 months.
  • Reduced payment support tickets by making several improvements to reporting within the Merchant Portal and software.
  • Collaborated with team of 6 in the development of Terminal Integration.
  • Reduced payment chargeback operations by restructuring the chargeback process.

Timeline

Payment Specialist

Campsite - Camp Management Software
06.2024 - Current

Senior Payments Representative

iClassPro Inc.
04.2018 - 02.2024

BBA - Accounting

Henderson State University

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Ashlyn White