Ashlyn Woodard
La Center,WA
Summary
Responsible, hardworking Key Manager with four years in supporting management functions for Starbucks. Lead a team of Partners to maintain store cleanliness and provide prompt, friendly customer service. Skilled in anticipating, preventing and resolving customer concerns to improve sales and increase repeat business.
Overview
7
7
years of professional experience
Work History
Shift Manager/Key Holder
Starbucks
12.2020 - Current
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Ensured compliance with all company standards as well as local health and safety regulations during each shift.
- Exercised composure under pressure and in escalated customer service scenarios.
- Scheduled employee shifts, balancing workload fairly while accommodating individual preferences and availability when possible.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Chiropractic Assistant
Potter Chiropractic
11.2018 - 12.2020
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Escrow Assistant
Chicago Title
11.2017 - 11.2018
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Obtained documents such as proof of insurance and HOA statements.
- Maintained open communication with lenders, brokers and borrowers.
Education
Associate of Applied Business -
Arizona State University
Tempe, AZCoffee Master -
Starbucks Coffee Academy
Skills
- Store maintenance
- Effective Leadership
- Employee Motivation
- Team Management
- Customer Service
- Inventory Management
- Hiring and Training
Additional Information
- Partner Of The Quarter FY4, December 2021
- Partner Of The Quarter FY3, September 2022
- Greener Apron Award, May 2022
Timeline
Shift Manager/Key Holder
Starbucks
12.2020 - Current
Chiropractic Assistant
Potter Chiropractic
11.2018 - 12.2020
Escrow Assistant
Chicago Title
11.2017 - 11.2018
Associate of Applied Business -
Arizona State University
Coffee Master -
Starbucks Coffee Academy