Ashlyn Zewe
College Station,TX
Summary
Proven leader in sales and customer relations, I significantly increased Dillard's revenue by empowering teams and implementing strategic sales initiatives. Skilled in staff management and sales strategy development, I excel in building relationships and driving performance. Achieved consistent sales targets through effective training and motivational coaching, showcasing a blend of hard and soft skills for impactful results. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
6
6
years of professional experience
Work History
Cosmetic and Accessories Sales Manager
Dillard's
College Station, TX
10.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Clinique Business Manager
Dillard's
College Station, TX
07.2021 - 10.2023
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales Associate
Dillard's
College Station, TX
04.2021 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Full Time Flex
Kohl's
College Station, TX
08.2018 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
James Madison High School
Home School05.2018
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Sales strategy development
- Empowers high-performing sales teams
Timeline
Cosmetic and Accessories Sales Manager
Dillard's
10.2023 - Current
Clinique Business Manager
Dillard's
07.2021 - 10.2023
Sales Associate
Dillard's
04.2021 - 07.2021
Full Time Flex
Kohl's
08.2018 - 02.2021
High School Diploma -
James Madison High School