Ashlyn "Gracie" Comer
Burnsville,NC
Summary
Self-motivated and reliable individual positioned to contribute strongly to service operations demanding tact, enthusiasm, and an exemplary work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Customer Service: Able to utilize strong reasoning skills, team orientation, and interpersonal strengths to ensure provision of high-quality customer service within fast-paced environments.
- Communication & Presentation: Charismatic communicator in speech and in writing. Building lasting relationships with both peers and customers.
- Organization/Computer Skills: Outstanding time-management and organizational abilities. Technical proficiencies include Microsoft Office and social media.
- Key Strengths: Intelligent and loyal team member, readily listening to others showing patience and providing insight, acknowledging peer accomplishment, while contributing to positive and productive work environments and team morale.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Addiction Recovery Technician
Insight Human Services - Swain Recovery Center
04.2022 - Current
- Resided over front desk duties and client needs in order to observe and assist in the recovery process pertaining to substance use.
- Maintained contact with supervisors, HR, and coworkers to deliver timely status updates.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Led art therapy based sessions, encouraging clients to participate in arts-based recovery methods through hands on creativity.
- Mentored clients on substance use and life choices.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Answered phone calls at front desk to assist potential clients with information about the program and directed calls to appropriate staff with concerns such as intake coordination and potential employment.
- Charted on each patient daily.
- Took and monitored vital signs, administered medications and managed patient behavior through deescalation protocols.
- Worked flexible hours; night, weekend, and holiday shifts.
School Aide
Direct Care Innovations
11.2021 - 06.2022
- Assisted undergraduate freshman at Mars Hill University. Client is wheelchair bound and required assistance in transportation to and from classes, meetings, and extracurricular activities.
- Monitored student classroom and outdoor activities to promote student safety.
- Underwent and completed American Red Cross Training Services for Adult CPR/AED Online certification.
- Created rapport with client to establish trust and effective communication skills when client needed assistance.
Hostess and Server
Cowboy Brazilian Steakhouse
06.2019 - 01.2022
- Demonstrated engaging customer service skills and a solid work ethic as hostess and server in a high traffic buffet style restaurant.
- Greeted customers and helped in menu expertise, restaurant procedures, booking guests with reservations and accommodations if needed.
- Willingly stepped up to work overtime to ensure adequate staffing during the COVID-19 pandemic.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained incoming staff on restaurant practices and procedures.
Front of House Team Member
Chick-fil-A
06.2017 - 06.2019
- Established welcoming atmosphere by greeting each guest warmly.
- Utilized POS system to receive and process food and beverage orders.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Obtained full knowledge of menu items such as ingredients and preparation methods to assist guests with food allergies and preferences.
- Handled large orders promptly through communication with other team members and the back of house staff.
- Maintained the flow of incoming customers by ensuring that the needs of guests were met while also maintaining the needs of the restaurant such as stocking, organization, and cleanliness.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
Education
Bachelor of Arts - Psychology & Art Therapy
Mars Hill University
Mars Hill, NC05.2022
Skills
- Coordinating Care
- Adaptability and Flexibility
- Problem Management
- Interpersonal Skill Development
- Progress Notes Updates
- Behavior Observation
- Group Activities
- Exceptional Customer Service
- Client Care
- Creative Thinking
- Creative Solutions
- Cultural Sensitivity
- Recreational Activity Planning
- Development Activities
- Emotional Support
- Staff Support
- Excellent Attention to Detail
Certification
- First Aid/CPR Certified
Timeline
Addiction Recovery Technician
Insight Human Services - Swain Recovery Center
04.2022 - Current
School Aide
Direct Care Innovations
11.2021 - 06.2022
Hostess and Server
Cowboy Brazilian Steakhouse
06.2019 - 01.2022
Front of House Team Member
Chick-fil-A
06.2017 - 06.2019
Bachelor of Arts - Psychology & Art Therapy
Mars Hill University
- First Aid/CPR Certified
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