Ashlynn Ahrens
Lakeland
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
4
4
years of professional experience
Work History
ToGo Specialist and Certified Trainer
Olive Garden
05.2024 - 02.2025
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Cashier
LLLReptiles
08.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Shift Supervisor
Miguelsrestaurant
12.2022 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Customer Service Representative
Bed Bath and Beyond
03.2021 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
West Hills High School
Santee, CA06-2021
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Management collaboration
- Quality assurance
- Advanced communication
Timeline
ToGo Specialist and Certified Trainer
Olive Garden
05.2024 - 02.2025
Cashier
LLLReptiles
08.2023 - 12.2023
Shift Supervisor
Miguelsrestaurant
12.2022 - 08.2023
Customer Service Representative
Bed Bath and Beyond
03.2021 - 10.2021
High School Diploma -
West Hills High School
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