Ashlynn Benson
Hinesville,GA
Summary
Obtain a position as a team player in a people-oriented organization while securing a career that will lead to a long lasting relationship within the organization. Highly motivated and results-oriented professional with 7 years of experience in customer service and operations and 4 years of experience in aviation and combat. Adept at managing multiple tasks simultaneously, with a proven track record of improving office operations and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Aviation Operations Specialist
United States Army
Fort Stewart, GA
09.2020 - 08.2024
- Supported operations by managing professional communications, tracking data and managing records.
- Maintained flight logs on incoming and outgoing flights and individual flights.
- Adapted quickly to changes in mission parameters or operational requirements, demonstrating flexibility and a proactive approach to problemsolving.
- Managed sensitive information with discretion while preparing security clearances for crew members on classified missions.
- Managed flight schedules effectively, optimizing resource allocation for maximum productivity while maintaining safety standards.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
Customer care professional
JD Finish line
Indianapolis, IN
02.2019 - 08.2020
- Responsibilities included assisting customers via phone, chat, and/or email resolving a variety of issues promptly and successfully.
- Enhanced customer satisfaction by addressing and resolving customer inquiries and complaints in a timely manner.
- Achieved higher sales conversion rates by upselling products and services based on individual customer needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed strong relationships with clients through consistent follow-up, ensuring their ongoing satisfaction and loyalty to the brand.
- Handled escalated situations with professionalism and diplomacy, working towards resolutions that satisfied both customers and the company's interests.
Operator
Geodis
Indianapolis, IN
10.2019 - 01.2020
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Provided on-the-job training to newly hired workers and team members.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Education
Bachelor of Science - Cyber Security
American Public University System
Charles Town, WV01.2028
High School Diploma -
Tindley Accelerated Academy
Indianapolis, IN01.2017
Skills
- Problem-Solving
- Attention to Detail
- Time Management
- Reliability
- Excellent Communication
- Adaptability and Flexibility
- Training and mentoring
- Strategic Planning
- Multitasking Abilities
- Organizational Skills
Accomplishments
Achieved Advanced Individual Training and named "Honor Graduate" in my class while the military.
Received a Certificate of Accomplishment at my duty station.
Earned a Good Conduct Medal while serving on Active Duty.
Languages
English
Native or Bilingual
Timeline
Aviation Operations Specialist
United States Army
09.2020 - 08.2024
Operator
Geodis
10.2019 - 01.2020
Customer care professional
JD Finish line
02.2019 - 08.2020
Bachelor of Science - Cyber Security
American Public University System
High School Diploma -
Tindley Accelerated Academy