Ashlynn Benson
Hinesville,GA
Summary
Obtain a position as a team player in a people-oriented organization while securing a career that will lead to a long lasting relationship within the organization. Highly motivated and results-oriented professional with 7 years of experience in customer service and operations and 4 years of experience in aviation and combat. Adept at managing multiple tasks simultaneously, with a proven track record of improving office operations and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Aviation Operations Specialist
United States Army
09.2020 - 08.2024
- Supported operations by managing professional communications, tracking data and managing records.
- Maintained flight logs on incoming and outgoing flights and individual flights.
- Adapted quickly to changes in mission parameters or operational requirements, demonstrating flexibility and a proactive approach to problemsolving.
- Managed sensitive information with discretion while preparing security clearances for crew members on classified missions.
- Managed flight schedules effectively, optimizing resource allocation for maximum productivity while maintaining safety standards.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
Customer care professional
JD Finish line
02.2019 - 08.2020
- Responsibilities included assisting customers via phone, chat, and/or email resolving a variety of issues promptly and successfully.
- Enhanced customer satisfaction by addressing and resolving customer inquiries and complaints in a timely manner.
- Achieved higher sales conversion rates by upselling products and services based on individual customer needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed strong relationships with clients through consistent follow-up, ensuring their ongoing satisfaction and loyalty to the brand.
- Handled escalated situations with professionalism and diplomacy, working towards resolutions that satisfied both customers and the company's interests.
Operator
Geodis
10.2019 - 01.2020
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Provided on-the-job training to newly hired workers and team members.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Education
Bachelor of Science - Cyber Security
American Public University System
Charles Town, WV01.2028
High School Diploma -
Tindley Accelerated Academy
Indianapolis, IN01.2017
Skills
- Problem-Solving
- Attention to Detail
- Time Management
- Reliability
- Excellent Communication
- Adaptability and Flexibility
- Training and mentoring
- Strategic Planning
- Multitasking Abilities
- Organizational Skills
Accomplishments
Achieved Advanced Individual Training and named "Honor Graduate" in my class while the military.
Received a Certificate of Accomplishment at my duty station.
Earned a Good Conduct Medal while serving on Active Duty.
Languages
English
Native or Bilingual
Timeline
Aviation Operations Specialist
United States Army
09.2020 - 08.2024
Operator
Geodis
10.2019 - 01.2020
Customer care professional
JD Finish line
02.2019 - 08.2020
Bachelor of Science - Cyber Security
American Public University System
High School Diploma -
Tindley Accelerated Academy
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