Ashlynn Book
Summary
Professional with extensive experience in executive support and office management. Adept at coordinating schedules, managing communications, and handling confidential information with discretion. Strong focus on team collaboration and achieving high-impact results. Known for adaptability, reliability, and exceptional organizational and multitasking skills. Proficient in calendar management, travel arrangements, and project coordination, ensuring seamless operations in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Senior Executive Assistant
Kamehameha Schools
02.2018 - Current
- Provides financial, technical, and analytical support to the Executive, including division Directors and Managers as needed; manages daily administrative operations to ensure overall efficiency and effectiveness; and manages overall master calendar for the Group to ensure all reporting requirements, special projects, policies & procedures, legal requests, internal audit etc are completed on a timely basis
- Manages the calendar and scheduling and travel for the group Executives and Senior Leaders including prepping meeting documents
- Develops and implements effective administrative, fiscal, and human resources procedures by researching and reviewing existing processes, identifying, and streamlining bottlenecks, evaluating, and making changes as needed
- Assures compliance to policies and procedures; communicates all changes by disseminating and educating appropriate staff members
- Determines appropriate course of action for administrative, fiscal, and human resources concerns by investigating and analyzing issues, consulting with management staff, discussing options for consideration, identifying, and evaluating legal or morale impact
- Serves as a project manager for operational projects or initiatives
- Participates in coordination and set up of events for staff, students, and/or community
- Responsible for meeting coordination for Group meetings which may include scheduling, calling for agenda items, calendaring meeting topics, coordinating meeting logistics and note taking and meeting minutes
- Coordinates representation of group on various cross-group or organizational committees
- Participates in the budget development process including consolidating information and producing final budget product
- Reviews variance reports and justifications on behalf of the leader to ensure staff remains within approved budgets
- Analyzes business unit expenses to identify opportunities for cost savings and efficiency
- Performs administrative tasks in support of budget management and reporting
Service Specialist
First Hawaiian Bank
04.2014 - 02.2018
- Insurance specialist for the Trust Real Estate Services department
- Analyzed, maintained, and reviewed all property and liability insurance policies for trust client accounts
- Collaborated with team members to develop new strategies for improving service quality and efficiency.
- Worked in partnership with the Trust Real Estate Department Manager, account officers, and insurance broker with the company's master trust group insurance policy
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Backup manager for support services manager
- Additional duties include accounts payables, accounts receivables, Loan payment processing
Sales Specialist
Macyʻs
09.2011 - 04.2014
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Increased sales revenue by developing and implementing strategic sales plans.
- Provided excellent customer service
Insurance Agent Intern
State Farm Insurance
08.2010 - 03.2011
- Obtained state licensing requirements-Life, Health, Casualty, Property, Variable Annuities, and Vehicle
- Responsible for providing excellent customer service to clients
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Regional Coordinator Ill (Executive Administrative Assistant)
Starbucks Coffee Company
04.2008 - 08.2010
- Executive assistant to the Hawaii Director of Operations and the Human Resources Generalist
- Responsible for calendaring, organizing, and planning meeting itineraries for the Hawaii Regional Director of Operations
- Led change management efforts during organizational restructuring, ensuring minimal disruption to daily operations within the region.
- Responsible for managing daily operations in the office
- Coordinated, planned, and executed training events and executive meetings according to budget for store management teams and district teams
- Managed budgets and resources effectively to achieve financial goals and optimize regional operations.
Project Specialist
Starbucks Coffee Company
06.2006 - 04.2008
- Assisted district manager and store manager in the setup of new stores
- Responsible for initiating, developing, and completing projects related to operations services
- Responsible for executing weekly communications company-wide to the leadership team and store partners in the Hawaii market
Store Manager
Starbucks Coffee Hawaii
05.1998 - 10.2006
- Managed daily store operations-monitoring customer service operations and daily administration
- Maintained annual store budget and profitability
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Associate of Arts - Hawaiian Studies
University of Hawaii
Kaneohe, HI12-2023
Bachelor of Science - Business Management
University of Phoenix
Honolulu, HI05-2006
Associate of Arts - Liberal Arts
University of Hawaii At Manoa
Honolulu, HI05-1993
High School Diploma -
Saint Francis School
Honolulu, HI05-1991
Skills
- Process improvement strategies
- Exceptional interpersonal skills
- Calendar management proficiency
- Meticulous attention to detail
- Strong organizational skills
- Research and analysis
- Budget management experience
- Project planning
Timeline
Senior Executive Assistant
Kamehameha Schools
02.2018 - Current
Service Specialist
First Hawaiian Bank
04.2014 - 02.2018
Sales Specialist
Macyʻs
09.2011 - 04.2014
Insurance Agent Intern
State Farm Insurance
08.2010 - 03.2011
Regional Coordinator Ill (Executive Administrative Assistant)
Starbucks Coffee Company
04.2008 - 08.2010
Project Specialist
Starbucks Coffee Company
06.2006 - 04.2008
Store Manager
Starbucks Coffee Hawaii
05.1998 - 10.2006
Associate of Arts - Hawaiian Studies
University of Hawaii
Bachelor of Science - Business Management
University of Phoenix
Associate of Arts - Liberal Arts
University of Hawaii At Manoa
High School Diploma -
Saint Francis School
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