Ashlynn Bradford
Beggs,OK
Summary
Dynamic and results-driven professional with a proven track record at ASB Corp, adept in candidate screening and fostering client relationships. Leveraged LinkedIn sourcing and exceptional team collaboration to increase candidate placements significantly. Excelled in creating engaging job postings and streamlining recruitment processes, demonstrating a self-motivated work ethic and a commitment to excellence.
Customer service was and is of top priority in every line of work I’ve been involved in. I pride myself on exceptional customer service and streamlining tasks for a seamless experience with minimal set backs.
Overview
8
8
years of professional experience
Work History
Recruiter
ASB Corp
05.2022 - 01.2024
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Studied job descriptions and qualifications to determine applicant requirements.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Leveraged LinkedIn recruiter tool to broaden network connections and identify passive candidates.
Client Service Representative
Benefit Designs of Oklahoma
02.2019 - 04.2022
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
Lab Processor
Hillcrest Hospital South
06.2016 - 08.2018
- Assisted in the implementation of new laboratory equipment, learning operational processes quickly to minimize downtime during transition periods.
- Enhanced lab efficiency by streamlining sample processing procedures and implementing quality control measures.
- Demonstrated exceptional attention to detail when preparing specimens for analysis, resulting in accurate test outcomes.
- Ensured compliance with safety regulations by conducting routine equipment maintenance and promoting a safe working environment.
- Reduced turnaround time for test results by optimizing workflow and prioritizing urgent samples.
- Collaborated with team members to troubleshoot issues and improve overall laboratory performance.
- Upheld high standards of cleanliness within the laboratory, performing routine cleaning tasks and ensuring a sterile environment for accurate test results.
- Promoted patient confidentiality by adhering strictly to HIPAA guidelines during all stages of sample handling and result reporting processes.
- Provided exceptional customer service when interacting with patients, addressing concerns and answering questions regarding test procedures or results.
- Maintained a high level of accuracy in sample handling, ensuring proper labeling and storage to prevent crosscontamination.
- Streamlined data entry process, minimizing errors while increasing speed and accuracy of inputting patient information.
- Assisted in training new hires, sharing best practices for efficient lab operations and promoting a positive work culture.
- Exhibited strong problem-solving skills when faced with unexpected situations or challenges within the laboratory setting, devising effective solutions quickly.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Participated in lab meetings and project presentations.
Education
Diploma -
Kellyville High School
Kellyville, OKCosmetology License -
Central Technology Center - Drumright
Drumright, OK2012
Skills
- Candidate Screening
- Administrative Skills
- Recruiting and Sourcing
- Team Collaboration
- Time Management
- Administrative Support
- Recruitment
- Pre-screening candidates
- Client Relationship Management
- Self-Motivated Work Ethic
- LinkedIn Sourcing
- Job Applicant Interviews
- Screening resumes
- Networking
- Interviewing Clients
- Outbound Calling
- Boolean search
- Excel spreadsheets
- Microsoft Office
Timeline
Recruiter
ASB Corp
05.2022 - 01.2024
Client Service Representative
Benefit Designs of Oklahoma
02.2019 - 04.2022
Lab Processor
Hillcrest Hospital South
06.2016 - 08.2018
Diploma -
Kellyville High School
Cosmetology License -
Central Technology Center - Drumright