Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashlynn Chaseberry

Nacogdoches,TX

Summary

Dynamic healthcare professional, excelling in patient scheduling and compliance. Recognized for resolving complex issues and improving patient outcomes, showcasing strong adaptability and professionalism in fast-paced environments. Well-versed in office management and patient interaction. Adept at coordinating appointments, greeting patients, and ensuring smooth office operations. Skilled in multitasking, communication, and organizational tasks.

Overview

9
9
years of professional experience

Work History

Medical Front Office Receptionist

Express Employment
06.2025 - 08.2025
  • Coordinated patient scheduling, check-in, check-out and payments for billing while using computer programs and registration systems to schedule patients for new and routine appointments.
  • Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
  • Managed multi-line phone system and pleasantly greeted patients while also completing clerical duties and tasks for clinic administration.
  • Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Associate Clinical Administrative Coordinator

UnitedHealthcare
07.2024 - 05.2025
  • Responsible for the coordination of scheduling and maintaining patient appointments.
  • Implemented quality control measures to improve clinical operations and patient outcomes.
  • Provided patient outreach and education services related to health system resource availability.
  • Monitored compliance with HIPAA regulations in regards to patient privacy rights.
  • Coordinated patient scheduling to optimize clinical workflow and improve patient care.

Customer Service Representative

Cigna
10.2022 - 06.2024
  • Responsible for checking on customer claims and providing them accurate information in regards to status of appeals, reimbursements, enrollment/eligibility and authorizations
  • Responsible for pre enrollment and enrollment of all existing and new customers
  • Responsible for inbound/outbound calls in a call center environment
  • Responsible for handling pharmacy claims and making sure all all codes on claims are accurate
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally
  • Collaborated across departments to resolve customer-related issues

Customer Service Representative

Check N Go
11.2019 - 09.2022
  • Responsible for collection efforts and making sure customers make their payments on time
  • Responsible for posting payments and non payment to customers accounts
  • Responsible for making bank deposits for cash and checks, also responsible for dealing with BRINKS cash pick up from store
  • Responsible for informing customers of denials and approval from amounts of 50-5000 dollars
  • Responsible for outbound calls to clients to facilitate payments to delinquent accounts
  • Responsible for checking our systems daily to process incidents accordingly, and making sure to enter said information into Microsoft spread sheets

Manager

Plato's Closet
07.2016 - 11.2019
  • Accomplished multiple tasks within established timeframes
  • Onboarded new employees with training and new hire documentation
  • Cross-trained existing employees to maximize team agility and performance
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Delivered feedback to decision-makers regarding employee performance and training needs
  • Recorded inventory sales into organization's weekly income report
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement

Education

BBA - Human Resources Management

Stephan F. Austin State University
Nacogdoches, TX

Skills

  • Data Collection/Entry
  • Complaint resolution
  • Patient Scheduling
  • Call Center Operations
  • Medical Office Management
  • Adaptability
  • Professionalism

Timeline

Medical Front Office Receptionist

Express Employment
06.2025 - 08.2025

Associate Clinical Administrative Coordinator

UnitedHealthcare
07.2024 - 05.2025

Customer Service Representative

Cigna
10.2022 - 06.2024

Customer Service Representative

Check N Go
11.2019 - 09.2022

Manager

Plato's Closet
07.2016 - 11.2019

BBA - Human Resources Management

Stephan F. Austin State University

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