Ashlynn Christiansen
Des Moines,IA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
11
11
years of professional experience
Work History
Server
Rrackss Fine BBQ And Bistro
401 E Court Ave Suite 300, Des Moines, IA 50309
10.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Caretaker
Medicaid
03.2017 - 09.2023
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Ran errands for patients, did shopping, and picked up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
Server
Exile Brewing
1514 Walnut St, Des Moines, IA 50309
04.2016 - 03.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Uncle Buck's Fish Bowl And Grill
12.2012 - 04.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Hostess
Uncle Buck's Fish Bowl And Grill
12.2012 - 04.2016
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Accommodated special seating requests for guests to enhance satisfaction.
Education
No Degree - Currently Studying For Medical Billing And Coding
Des Moines Area Community College
Ankeny, IAHigh School Diploma -
Scavo High School
Des Moines, IASkills
- Table Setting
- Food Inspection
- Order Delivery Practices
- Beverage Preparation
- Food Delivery
- Food Running
- Guest Engagement
- Daily Specials Memorization
- Table Bussing
- Supply Restocking
- Safe Food Handling
- Menu Memorization
- Relationship Management
- Table Setting Knowledge
- Suggestive Selling
- Item Promotion
- Dining Area Maintenance
- Front-Of-House Display Creation
- Sales Techniques
- Food Safety Understanding
- Service Prioritization
Timeline
Server
Rrackss Fine BBQ And Bistro
10.2023 - Current
Caretaker
Medicaid
03.2017 - 09.2023
Server
Exile Brewing
04.2016 - 03.2017
Server
Uncle Buck's Fish Bowl And Grill
12.2012 - 04.2016
Hostess
Uncle Buck's Fish Bowl And Grill
12.2012 - 04.2016
No Degree - Currently Studying For Medical Billing And Coding
Des Moines Area Community College
High School Diploma -
Scavo High School