Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashlynn Crocker

Brooksville

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Florida Medical Clinic Orthopaedics
05.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled next appointments
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Customer Service Representative

Women's Care OBGYN
04.2023 - 03.2024
  • Handles questions & concerns in regards to billing, outstanding balances, payment plans etc.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Updated account information to maintain customer records.

Patient Access Representative

Women's Care OBGYN
06.2022 - 04.2023
  • Check in and out, Collect payments, Schedule appointments, Check insurance, Verify insurance
  • Resolved customer complaints using established follow-up procedures.
  • Greeted and assisted patients with check-in procedures.

Medical Receptionist

Coastal Dermatology
05.2021 - 02.2022
  • Schedule Incoming calls, Check patients in & out, Get authorization/ verify, Collect copays/coins
  • Prepared and processed patient referrals and transfer requests.
  • Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Medical Receptionist

Precision Imaging Centers
05.2020 - 05.2021
  • Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
  • Prepared and processed patient referrals and transfer requests.
  • Registered and verified patient records before triage with most up-to-date information.

Hostess

Epping Forrest Yacht & Country Club
08.2018 - 05.2020
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.

Education

Hillsborough Community College
02.2024

High School Diploma -

LaBelle High School
05.2018

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Telephone etiquette
  • Team collaboration
  • Scheduling appointments

Timeline

Front Desk Receptionist

Florida Medical Clinic Orthopaedics
05.2024 - Current

Customer Service Representative

Women's Care OBGYN
04.2023 - 03.2024

Patient Access Representative

Women's Care OBGYN
06.2022 - 04.2023

Medical Receptionist

Coastal Dermatology
05.2021 - 02.2022

Medical Receptionist

Precision Imaging Centers
05.2020 - 05.2021

Hostess

Epping Forrest Yacht & Country Club
08.2018 - 05.2020

High School Diploma -

LaBelle High School

Hillsborough Community College

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