Ashlynn Dunkmann
Saint Charles
Summary
Dynamic Medical Assistant with a proven track record at Saint Charles Psychiatric Associates, excelling in patient care and documentation. Skilled in EMR management and compassionate communication, I enhanced patient satisfaction and streamlined appointment processes, ensuring compliance with HIPAA regulations while fostering a supportive environment for both patients and staff.
Overview
16
16
years of professional experience
Work History
Medical Assistant
Saint Charles Psychiatric Associates
09.2022 - Current
- Assisted with patient intake and documentation, ensuring accurate record-keeping.
- Coordinated appointment scheduling and follow-ups to optimize patient flow.
- Managed electronic health records, facilitating efficient access to patient information.
- During Spravato treatments, monitored vital signs and documented changes, contributing to comprehensive patient assessments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Administered medications during Spravato treatments as prescribed, adhering strictly to protocols for patient safety.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Manager
Panera Bread Co
11.2009 - 06.2020
- Led team to achieve operational excellence through process improvements and workflow optimization.
- Implemented training programs that enhanced staff performance and service quality.
- Ensured compliance with health and safety regulations, maintaining high standards in food handling.
- Analyzed sales data to identify trends, driving strategic decisions for menu offerings.
- Managed inventory levels, reducing waste while maximizing product availability and freshness.
- Fostered a positive work environment, encouraging communication and collaboration among staff members.
- Oversaw daily operations, streamlining procedures to enhance efficiency across all shifts.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
Bachelor of Arts - Social Work
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Saint Charles High School
Saint Charles, MO05-2007
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Compassionate
- Valid MO driver's license
- Team leadership
- Decision-making
- Staff training and development
- Staff management
- Documentation and reporting
Timeline
Medical Assistant
Saint Charles Psychiatric Associates
09.2022 - Current
Manager
Panera Bread Co
11.2009 - 06.2020
Bachelor of Arts - Social Work
Southern New Hampshire University
High School Diploma -
Saint Charles High School