Ashlynn Gardner
Waterloo,IL
Summary
Motivated individual with strong organizational and communication skills. Brings reliability, initiative, and a positive attitude to new challenges. Eager to contribute to team success and support operational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Redbud Regional Hospital
Red Bud, IL
03.2025 - Current
- Managed patient check-in processes, ensuring efficient registration and service delivery.
- Assisted with appointment scheduling and maintained accurate calendar records for medical staff.
- Coordinated communication between patients and healthcare providers to enhance service experience.
- Processed incoming calls, directing inquiries to appropriate departments for timely resolution.
- Maintained patient confidentiality while handling sensitive information in compliance with HIPAA regulations.
- Trained new reception staff on operational protocols and effective customer service techniques.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Processed patient registrations and insurance verifications, maintaining accuracy in health records.
- Helped patients complete necessary medical forms and documentation.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Utilized billing software to submit claims, track payments, and manage denials effectively.
Bank Teller
Midland States Bank
Waterloo, IL
09.2024 - 03.2025
- Processed customer transactions efficiently, ensuring accuracy and adherence to banking policies.
- Assisted clients with account inquiries, providing exceptional service and support.
- Maintained cash drawer integrity through regular balancing and reconciliation practices.
- Collaborated with team members to streamline operational workflows for improved service delivery.
- Resolved customer issues promptly, fostering strong relationships and client satisfaction.
- Executed daily cash handling procedures, minimizing errors and operational risks.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Personal Shopper
Walmart
Waterloo, IL
06.2023 - 09.2024
- Trained new staff on product knowledge and customer service best practices.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Heavy lifting
Education
No Degree - Pre-Nursing
Southwestern Illinois College
Belleville, ILHigh School Diploma -
Waterloo High School
Waterloo, IL05-2024
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Vital signs monitoring
- Attention to detail
- HIPAA compliance
- Team collaboration
- Active listening
- Clinical documentation
Certification
- CNA - Certified Nurse Assistant (pending, May 2nd)
- CPR
- BLS
Timeline
Receptionist
Redbud Regional Hospital
03.2025 - Current
Bank Teller
Midland States Bank
09.2024 - 03.2025
Personal Shopper
Walmart
06.2023 - 09.2024
No Degree - Pre-Nursing
Southwestern Illinois College
High School Diploma -
Waterloo High School