Ashlynn Goff
Cowan,TN
Summary
I am a Dedicated Customer Service Representative who can provide exceptional customer service through active listening and problem solving. An attentive individual that has achieved quick thinking and teamworking abilities, who is focused on using a team in order to provide customer service satisfaction and customer retention goals.
Overview
2
2
years of professional experience
Work History
Starbucks Barista
KVAT Jobs
07.2023 - 12.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building connections with customers and peers.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Cashier
Kroger Grocery Store
08.2022 - 12.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Cashier
Oldham Theater
03.2022 - 05.2022
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Franklin County High School
Winchester, TN12.2023
Skills
- Effective Communication
- Problem Solving
- Time Management
- Attention to Detail
- Team Collaboration
- Interpersonal Skills
- Active Listening
- Multitasking Abilities
- Positive Attitude
- Customer Retention
Timeline
Starbucks Barista
KVAT Jobs
07.2023 - 12.2023
Cashier
Kroger Grocery Store
08.2022 - 12.2022
Cashier
Oldham Theater
03.2022 - 05.2022
High School Diploma -
Franklin County High School