Ashlynn Gouveia
Hauula,HI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
8
8
years of professional experience
Work History
Operations Manager
Mano Lani LLC
12.2020 - Current
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed budget allocations effectively, ensuring optimal use of resources and timely delivery of services.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
Administrative Assistant
Kahuku FCU
07.2016 - Current
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Oversaw, balanced and managed change fund to facilitate customer transactions.
- Identified potential fraudulent activities through vigilant observation and prompt reporting, minimizing financial losses.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Arts - Psychology
University of Hawaii At Manoa
Honolulu, HI05.2018
Associate of Arts - Liberal Arts And General Studies
Windward Community College
Kaneohe, HI08.2016
High School Diploma -
Kahuku High School
Kahuku, HI05.2008
Skills
- Business Administration
- Financial Administration
- Client Account Management
- Interpersonal Communication
- MS Office
- Recruitment
- Multi-Line Phone Systems
- Spreadsheets
- Staff Training
- Bookkeeping
- Confidential Document Control
- Job Applicant Interviews
- Interviewing and prescreening
Timeline
Operations Manager
Mano Lani LLC
12.2020 - Current
Administrative Assistant
Kahuku FCU
07.2016 - Current
Bachelor of Arts - Psychology
University of Hawaii At Manoa
Associate of Arts - Liberal Arts And General Studies
Windward Community College
High School Diploma -
Kahuku High School
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