Customer Service Cashier
Kohls Department Store
Brighton, CO
09.2024 - 01.2025
- Recommended, selected, located, and obtained products to meet customer needs.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Counted and balanced cashier drawers.
- Maintained cleanliness and presentation of stock room and production floor.
- Greeted customers promptly and responded to questions.
- Scanned items and checked pricing on cash register for accuracy.
- Processed customer payments quickly and returned exact change and receipts.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Processed credit card transactions accurately and efficiently.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.