ASHLYNN Hernandez
Sedalia,MO
Summary
Customer-focused professional with expertise in engaging high-volume customers and recommending tailored merchandise. Proven ability to create impactful displays that drive sales and ensure accurate cash register transactions. Achieved a perfect score in a secret shopper review, demonstrating commitment to quality service.
Overview
7
7
years of professional experience
Work History
Housekeeper
Hotel Bothwell
09.2025 - Current
- Cleaned guest rooms, bathrooms, and common areas to maintain hotel cleanliness standards.
- Sanitized high-touch surfaces and fixtures to uphold guest safety and hygiene.
- Inspected rooms for readiness, identifying maintenance issues and missing supplies promptly.
- Replenished linens, toiletries, and amenities to support seamless guest stays.
- Organized housekeeping carts and supply closets for streamlined daily workflow.
- Trained all new housekeeping staff on room setup, cleaning procedures, and service standards.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Crew Member
Steak and Shake
07.2023 - 02.2025
- Prepared burgers, fries, and milkshakes following recipe standards and food safety procedures.
- Operated point-of-sale system to process orders accurately and support smooth guest transactions.
- Restocked supplies and organized workstations to keep service efficient during peak periods.
- Maintained clean dining, kitchen, and service areas to meet sanitation expectations.
- Trained new crew members on register use, food assembly, and customer service basics.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Color Specialist
Sally Beauty
06.2022 - 02.2023
- Matched color shades to client needs and recommended complementary beauty solutions.
- Advised customers on hair color selection, formulation, and aftercare using product knowledge.
- Trained team members on color lines, application techniques, and product benefits.
- Maintained organized color inventory, restocked shelves, and monitored product availability.
Sales Associate
TJ Maxx
05.2021 - 06.2022
- Organized racks and shelves to enhance store visual appeal, engage customers, and highlight promotional merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Guided customers to locate specific items to enhance their shopping experience. and checked store system for merchandise at other sites.
- Responded to customer inquiries about sizing, accessories, and care instructions for merchandise.
Carhop
Sonic Drive-in
09.2019 - 05.2022
- Guided customers in selecting menu items by sharing food pairing recommendations.
- Responded to guest inquiries and highlighted special products to enhance their experience.
- Answered guest questions and promoted special products.
- Recorded customer orders and communicated special requests to kitchen staff for accurate preparation.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Waitress
Mazzio's Pizza
01.2021 - 05.2021
- Enhanced customer satisfaction through timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed guest and employee complaints to ensure customer satisfaction and improve workforce effectiveness.
Education
High School Diploma -
Smith-Cotton High School
Sedalia, MO05.2022
Skills
- Cleaning and Sanitizing
- Deep cleaning expertise
- Health and safety compliance
- Hospitality background
- Inventory Management
- Customer service-focused
- Dependable
- Time Management
- Cleaning methods
- Safety compliance
- Hospitality experience
- Cash Drawer Operations
- Sanitation Procedures
Timeline
Housekeeper
Hotel Bothwell
09.2025 - Current
Crew Member
Steak and Shake
07.2023 - 02.2025
Color Specialist
Sally Beauty
06.2022 - 02.2023
Sales Associate
TJ Maxx
05.2021 - 06.2022
Waitress
Mazzio's Pizza
01.2021 - 05.2021
Carhop
Sonic Drive-in
09.2019 - 05.2022
High School Diploma -
Smith-Cotton High School